International Mail

International Mail My page ServiceFAQ

Here are some frequently asked questions and answers about the International Mail My Page service.

Here are some frequently asked questions and answers about the Internatilnal Mail My Page service.

Contents

International Mail My Page Service in general

Registration

Online Shipping Tool

The Service


Applying for the Pouch


Printed Forms

Address book/Contents List

Q&A

Q 1 What should I do to remove my personal details?

A 1

We are sorry for the inconvenience but please get in touch with the My Page service office.

Back to page top

Q 2 What is the International Mail My Page service?

A 2

The International Mail service provides a personal website for International Mail customers to have access to various other services.

Back to page top

Q 3 I want to use the service but I do not have access to the Internet.

A 3

We are very sorry but we only provide our service through the website.

Back to page top

Q 4 I have not used my account for some time and can no longer log in.

A 4

Accounts are removed automatically when there is no access for 6 months since the last login date.

Back to page top

Q 5 What do I need to register?

A 5

You will need your name, address, phone number, e-mail address, password of your choice and secret question and its answer.

Back to page top

Q 6 I have forgotten my password.

A 6

We will reissue your password in that case. Please follow the procedure by clicking 'forgot pass ward?' in the login page.

Back to page top

Q 7 I cannot complete registration because I receive an error message.

A 7

Please try to register once again. If you continue to receive the error message, we are afraid you need to contact the International Mail My Page service office.

Back to page top

Q 8 When I try to login, I get message 'temporary registered user cannot login'.

A 8

You are unable to login because your status is temporary registered. 
Please go to the link in the registration confirmation mail and try to login again.

Back to page top

Q 9 When I try to login, I get message 'suspended user cannot log in'.

A 9

When you fail to login certain times, you become unable to login that same day.
If you are in a hurry, please contact the International Mail My Page service office.

Back to page top

Q10 What kind of service is the Online Shipping Tool?

A 10

The Online Shipping Tool is a service by which the necessary documents, such as the EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail dispatch form and invoice, can be printed out with a private- or work-use printer on ordinary A4 paper and used to send EMS, International Postal Parcel, International ePacket, International ePacket Light and International Registered Mail items.

Back to page top

Q11 What can I do with the Online Shipping Tool?

A 11
  1. Print the EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail label, the Customs declaration, and the invoice.
  2. Order pouches, for inserting a printed label into and affixing it to the package.
  3. Note:This cannot be used for any other mail (Regular Mail or International Parcel Mail) except for the Registered Mail.

Back to page top

Q12 What is "See data which is expected to ship," and what is it for?

A 12

The data on the dispatch form for the registration of the shipping tool is temporarily saved.
The registration data on the dispatch form can be printed out, edited, or deleted. The data will be saved for 7 days.

Back to page top

Q13 What is "See Shipping history," and what is it for?

A 13

History of dispatch form data created in the past using the Online Shipping Tool is saved.
The details of the data can be accessed, deleted, used to create new dispatch forms, or to track packages.
Data that is not sent within seven days of being printed, and data for which six months have passed since the sending date, will be automatically deleted.

Back to page top

Q14 Can a dispatch form handle languages other than English?

A 14

No languages are handled other than English;
Chinese can be used only in the addressee portion.

Back to page top

Q15 What is the procedure for registering the contents?

A 15

Registration of the details of the contents is possible if "Goods" is selected to describe them.
Please register the contents using "Register contents.
Also, if registering the contents list, you may also select from the "Browse contents list."

Back to page top

Q16 What is the procedure for registering dispatch-related data?

A 16

Data for packages sent by EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail can be entered into the dispatch data. Please enter data such as scheduled date of dispatch and total weight of the package(s).The scheduled date of dispatch should be no longer than a week from that time. Also, please set the number of dispatch forms to be printed for EMS.

Back to page top

Q17 What is the procedure for printing dispatch forms?

A 17

Once you have registered a dispatch form and assented to the precautionary items, you are taken to the print screen.
A preview in PDF format will appear. Click the "Print" icon to print it out.

Back to page top

Q18 What is the procedure for printing out the customer's name, branch, and post office copy?

A 18

Once you have registered a dispatch form and assented to the precautionary items, you are taken to the print screen.
A preview in PDF format will appear. Click the "Print" icon to print it out.

Back to page top

Q19 I want to check the content of a dispatch label I printed before.

A 19

Data from past dispatch invoices can be viewed via the "See Shipping history" in the Online Shipping Tool. Click "Details" to check on the details of the data.

Back to page top

Q20 I made a mistake in printing out a dispatch form. Can I print it out again?

A 20

Once a dispatch form has been printed out, you cannot print out another using the same EMS and other International Mail inquiry number; however, a new dispatch form can be printed out using the same data by selected "Resend" from the "See Shipping history" menu. A dispatch form printed using "Reprint" may be used only for record keeping purposes. It cannot be used to send an EMS and other International Mail item.

Back to page top

Q21 I want to create a new dispatch form using old data.

A 21

You can create a new dispatch form by using "Re-dispatch" from "See Shipping history."

Back to page top

Q22 The dispatch information in "See Shipping history" won't refresh.

A 22

The information in "See Shipping history" is updated twice a day. At those times your latest dispatch history will become visible. Click on "Tracking" to view detailed dispatch information. There may also be cases when you can't access information from certain countries or regions. Please go to "Notice about the International Mail tracking service" for details.

Back to page top

Q23 What is a Pouch?

A 23

A pouch is for affixing the EMS label, printed using the Online Shipping Tool, to the package. The printed label is folded in half and inserted into a pouch, which is then affixed to the package. A pouch is approximately half the size of a sheet of A4, so please make sure that the package is big enough to take it.

Back to page top

Q24 How do I apply for pouches?

A 24

Please apply for the number of pouches you want, and where they should be sent to, using the "Pouch Request" in the Online Shipping Tool. The delivery address can be different from the registered address.

Back to page top

Q25 After ordering, how long does it take for pouches to arrive?

A 25

They will be sent to your registered address or to a separately specified address in about two business days* and delivered within about five business days after receipt of your order.

* business days...weekdays except for public holidays from Dec. 29 - Jan. 3

Back to page top

Q26 Does applying for pouches cost anything?

A 26

No, they will be sent to you for free.

Back to page top

Q27 How many pouches can be sent?

A 27

A maximum of 50 pouches can be ordered at one time.
The maximum number of pouches that can be ordered per month is 300.

Back to page top

Q28 I made a mistake with the number of Pouches I ordered (with the delivery address). Can I correct it?

A 28

Once ordered, the number of pouches ordered (and the address for them to be sent to) cannot be amended.
Please understand that they will be sent as initially ordered.

Back to page top

Q29 Can I get pouches sent to an address outside Japan?

A 29

We are sorry, but this service is not available outside of Japan.

Back to page top

Q30 I need pouches as quickly as possible.

A 30

Pouches ordered through the Online Shipping Tool will be mailed in two business days* and delivered in about five business days after receipt of your order. Because this is solely a web-based service, pouches are not available from local branches or post offices. Please order all the pouches you need in advance.

* business days...weekdays except for public holidays from Dec. 29 - Jan. 3

Back to page top

Q31 Can I get the Pouch from a branch of the Post Office?

A 31

We are sorry, but this is solely an internet-based service, and pouches are not available from local branches or post offices. Please order, using this service, all the pouches you need in advance.

Back to page top

Q32 How will the pouches be sent?

A 32

By ordinary post.

Back to page top

Q33 I ordered pouches but still haven't received them.

A 33

Please confirm that your order was completed by checking for mail sent to you the customer upon completion of the order, and direct any inquiries to the office for the International My-page Service.

Back to page top

Q34 Please tell me more about the dispatch form.

A 34

Please check the output documents which should be in the pouch. For details, please click here "Handling procedure (PDF:1.61MB)" for more information.

Back to page top

Q35 What about the customer and branch copies?

A 35

Please check the output documents which should keep for your records or submit to the post office. For details, please click here "Handling procedure (PDF:1.61MB)" for more information.

Back to page top

Q36 What about the Customs consignment form that also gets printed out?

A 36

The customer is required to complete an export declaration if the total value of the goods enclosed in the postal item exceeds 200,000 yen. The Customs consignment form is necessary when the Japan Post Co., Ltd. is consigned the task of acting as representative or agent for Customs declaration purposes. After entering the consignment date, and name, address and telephone number of the sender, please present the postal item at the branch or post office counter along with the EMS receipt form and the receipt copy.
When doing the procedures, please refer to "Customs regulations in regard to postal items for export"

Back to page top

Q37 Does it matter what size and color of paper I use to print on?

A 37

For the dispatch form and copy, please use white A4 paper.

Back to page top

Q38 What type of printers can be used?

A 38

We recommend that you use laser or inkjet printers compatible with A4-size paper of the Japanese Industrial Standards, set to more than 600dpi resolution (capable of printing letters and barcodes in a clear fashion).

< On the usage of laser or inkjet printers >
In cases listed below the quality of printing may lower and the signs or barcode on the printed label may be unreadable which can lead to the difficulties with the delivery. Please be aware that in such cases it may be necessary to remake the label or it may happen that the tracking information is not viewable.
・If supplies (such as a recycled toner or ink cartridge) rather than the genuine ones indicated by the printer maker are used.
・If clear printing is impossible due to the low ink charge or clogging as well as other similar issues.
・If there are blots on the printed area due to the hands' sweat, friction or humidity as well as similar causes.

Back to page top

Q39 Can I use a copy of the printed dispatch form?

A 39

No, please do not use copies of the dispatch form.

Back to page top

Q40 If I do not have a pouch, can I send a postal item without one?

A 40

No, a dispatch form printed using the Online Shipping Tool must be sent using a pouch. Please order pouches in advance when using this site.

Back to page top

Q41 I can't add to the address book or contents list.

A 41

The address book for personal use can include up to 99 sender/addressee information records. Up to 1000 records can be registered into the corporate address book.
Similarly, the items list can store up to 99 records in case of personal use and 1000 records in case of corporate use.
Records exceeding these numbers cannot be added, so we recommend you to either delete or edit your previous records.

Back to page top

Q42 The information that I registered as recipient seems to have been registered as sender.

A 42

Please make sure to choose register either as sender or as recipient in 'view address book'before you make a request. More information about the registration process can be found in 'How to Use'.

Back to page top

Q43 Can I register in Chinese?

A 43

Entries in the address book (addressees only) may be made in Chinese.
Entries in the contents list cannot be made in Chinese.

Back to page top

Q44 I want to import data into (or export it from) the contents list.

A 44

To find out how to import and export data, please go to 'How to Use'.

Back to page top



Japan Post Co., Ltd.


JAPAN POST GROUP
Copyright (c) JAPAN POST Co.,Ltd. All rights reserved.