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FAQ I forgot my password and cannot log in. Also, when I try to login, I get message 'suspended user cannot log in.' |
If you have forgotten your password, please reset your password by clicking 'Forgot your password?' on the login screen.
After resetting, your account will be unlocked and you will be able to login with your new password.
When you fail to login a certain number of times, your account will be locked and you will be unable to login on that day, but it will be unlocked after 0:00 the next day and you will be able to log in again.
If you forgot your secret question and answer when resetting your password, please go to 'Forgot your secret question and answer?'
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