International Mail My page ServiceFAQ
Here are some frequently asked questions and answers about the International Mail My Page service.
- What is the International Mail My Page service?
- What procedure is needed for using International Mail My Page Service?
- I registered, but I haven't received an email yet.
- After registering as a member, I didn't check my email right away.
- I clicked on the URL in the email I received after registering as a member, but I cannot complete the registration. (The top page of My Page Service is displayed.)
- Are there any differences between "individual customer" and "corporate customer"?
- I mistakenly registered as a corporate member. Can I change to an individual member?
- I cannot complete registration because I receive an error message.
- I have already registered for the PC version. If I use the smartphone version, do I need to register again?
- When I input my email address to register, a message was displayed that said "The entered E-mail address cannot be used".
- What should I do to remove my personal details?
Creating a label
- What can I do with the Online Shipping Tool?
- How do I use International Mail My Page Service?
- Can I write dispatch notes in languages other than English?
- What is the difference between commercial and non-commercial?
- I use International Mail My Page Service on my iPad, but I cannot print out a label.
- What is "See data which is expected to ship," and what is it for?
- What is "See Shipping history," and what is it for?
- The dispatch information in "See Shipping history" won't refresh.
- Does it matter what size and color of paper I use to print on?
- What kind of printer can I use?
- I want to import data into (or export it from) the contents list.
- Can I use a copy of the printed dispatch form?
- I made a mistake in printing out a dispatch form. Can I print it out again?
- I want to check the content of a dispatch label I printed before.
- I want to create a new dispatch form using old data.
- I can't add to the address book or contents list.
- The information that I registered as recipient seems to have been registered as sender.
- What about the Customs consignment form that also gets printed out?
- My name is already printed on the label. Must I sign the label?
- Please tell me more about the dispatch form.
- How long can the label be used?
- Do I have to enter the weight of each item and the total weight of the contents?
- Can I create multiple labels at one time when sending multiple items?
- What is an HS code? Do I have to enter it?
- I can't print the label. There is no printer icon.
- I created a label, but I decided not to send any package. What should I do?
- I want to check if I can send the items to the destination.
- Can I create a label for a letter?
- Do I have to prepare an invoice or customs declaration? Can I use my own invoice?
- SAL and e-Packet light cannot be selected. Some shipping types cannot be selected.
- I want to enter in Chinese.
- There is an umlaut that cannot be written in the alphabet at the delivery address.
- An error message, "Please use half-width English characters", is displayed.
- Can I fix it after printing out the label?
- I want to correct the scheduled shipping date.
- The attached document was not printed out, although the words "See the attached document" are printed on the customs declaration.
Preparing for shipping
- When you try to enter the delivery address on the smartphone version, an error message, "Input is too long", is displayed.
- Where can I check which post offices are installed with a Yu-pri Touch terminal?
- If I want to input more than three contents using the smartphone version, what should I do?
- Can I print labels using a terminal installed in a convenience store?
- I want to insure my postal item(s) using the smartphone version, but there is no menu item for insurance.
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