Japan Post home > FAQs, inquiries

Title: FAQs, inquiries

These are some of the answers to questions and troubles frequently inquired about by our customers.

If you have any qustions about International Mail, click here.

Products/services

Standard Mail Services (letter,postcard)

Are all postages tax-inclusive prices?

Yes, they are tax-inclusive prices.

Can the unused stamps and postcards be refunded?

We do not refund in cash.

However, we exchange items without a contaminated or damaged postage mark (part showing the postage value of the postcard) for a prescribed fee.

Can the postage stamps attached to letters or postcards be exchanged?

We exchange stamps that are not contaminated or damaged for a prescribed fee.

Can spoiled postcards be exchanged?

Yes, it can be exchanged. It requires a fee.

[Note]

  • Please note that spoiled postcards with soiled or damaged postage marks (part showing the postage value of the postcard) cannot be exchanged.
Can a spoiled letter pack be exchanged for stamps, postcards or a new letter pack?

Yes, it can be exchanged. The fee is 41 yen.

Where should you attach stamps?

Please attach postage stamps on the top left on the front of the postal item (on right top for horizontally-long postal items).

Can postcards be sent with papers stuck to the surface?

Please send after ensuring that they will not come off easily.

[Note]

  • Three-dimensional items such as origami cannot be attached
  • Paper larger than the size of the postcard cannot be attached
  • Paper that can be peeled off (such as stickers to keep information hidden) cannot be attached to the sender's side of a reply-paid postcard.
  • Nothing can be attached between the postcard and any attached items, and nothing used to separated these can be affixed.
  • Postage stamps other than those used for paying the postage etc. cannot be attached (other than those date stamped for commemoration).
  • If it is too thick, it will be handled as a letter requiring different postage.
Should I draw the boxes for the zip code on home-made postcards?

No, you do not need to.

Should I use a certain color to draw the boxes for the zip code when making a postcard or envelope?

It should be vermillion or bronze red.

No black or blue ink should be mixed in.

I heard that you must indicate "postcard" on home-made postcards. Can I indicate so in English?

Yes.
Please indicate "POST CARD."

  • If there is no indication, it is handled as a letter (first class mail).
Can you send postal items that are not rectangle-shaped, such as star-shaped, heart-shaped or fish-shaped, as a standard size postal item?

No, you cannot.
Irregular-shaped postal items that are not rectangular-shaped cannot be deposited as standard size postal item, even within the standard size. Please send them as nonstandard size postal items. (Square items must also be sent as nonstandard size postal item because they are not rectangular-shaped.)

Are all items with thickness over 1cm unable to be sent as a standard size postal item?

If the thickness when squeezed lightly is within 1cm, it can be sent as a standard size postal item.

Can a postcard about 1cm larger than postcards sold at post office counters be sent for 62 yen?

The maximum size of a postcard is 10.7cm x 15.4cm. Postcards larger than this cannot be sent for 62 yen. (It will be either standard size or nonstandard size.)

The size of postcards sold at post office counters is 14.8cm x 10cm.

Which is preferable for printing a postcard: inkjet printing or standard printing?

The suitable type of postcard depends on the printer used.

Is the old postcards and envelopes with 5-digit zip code boxes unusable?

You can used them as is. Please write down the sixth and seventh digits under the boxes for fourth and fifth digits respectively.

Is there any service with which documents or articles can be sent easily?

There is a service called Letter Pack, with which articles can be sent without stamps. Packages of A4 size up to 4kg, also including correspondence, can be sent throughout Japan for a flat rate. Please refer to the relevant link pages.

Are the counters to deposit postal items and Yu-Pack parcels open at night?

Some counters are open at night.

  • The opening hours at the counters of each post office differ. Please confirm with the particular post office.
Is there a service with which items are delivered also on Sundays and holidays?

There are services with which items are delivered also on Sundays and holidays as follows.

  • Express mail
  • Delivery time-specified mail
  • Registered mail
  • Cash on delivery
  • Delivery date-specified mail
  • Electronic postal mail (Letax)
  • Letter Pack Plus, Letter Pack Light
  • Yu-Pack (parcel)
  • Pos Packet
  • Yu-mail (handled as ordinary items with which tracking information is entered)
How long are items kept at the delivering post office when the receiver is absent?

They are kept for 7 days. When the items cannot be delivered to the receiver within 7 days, they are sent back to the sender.

I want to keep a record of sending a postal item at the lowest price possible. Is there any recommended service?

We recommend acceptance-recorded mail.
A special handling fee of an additional 160 yen is charged.
It is a service that records the acceptance of the postal item. It is delivered to the mailbox of the receiver.

Am expecting a postal item to arrive, but it hasn't. Who should I contact?

Please contact the nearest post office. There is an investigation system.
Post offices involved in the process of the postal item are checked, and you are told the result.

Stamps

Are all postages tax-inclusive prices?

Yes, they are tax-inclusive prices.

Can the unused stamps and postcards be refunded?

We do not refund in cash.

However, we exchange items without a contaminated or damaged postage mark (part showing the postage value of the postcard) for a prescribed fee.

I bought too much stamps. Can they be refunded in cash?

We do not refund them in cash.

However, the following services are available for stamps.

  • It does not expire and can be used anytime.
  • It can be exchanged for other stamps.

What stamps can be exchanged for

Can New Year's cards and stamps be exchanged at a Yu-Yu counter?

It cannot be exchanged at a Yu-Yu counter.

Please bring to the counter of post office during opening hours.

Can a spoiled letter pack be exchanged for stamps, postcards or new letter pack?

Yes, it can be exchanged. It requires a fee of 41 yen.

Exchange of spoiled postcard and stamp

Letter Pack

Is there any service by which documents or articles can be sent easily?

There is a service called Letter Pack, with which articles can be sent without stamps. Packages of A4 size up to 4kg, also including correspondence, can be sent throughout Japan in flat rate.

What cannot be sent with Letter Pack?

Letter Packs cannot be sent with valuables such as cash/precious metals, or hazardous materials such as explosives or poisonous/toxic materials inside.
Please also refrain from sending fragile items such as glass, ceramics, or sensitive instruments, or perishable items, living things, or items that are difficult to be replaced, such as art works.

Are all items with thickness over 3cm unable to be sent as Letter Pack Light?

If the thickness of the package when squeezed to an extent that does not cause damage is within 3cm, it can be sent as Letter Pack Light.

Can the shape of Letter Pack be changed?

Letter Packs with certain processing including cutouts cannot be accepted.

Should stamps be used when depositing Letter Pack?

You do not need to attach stamps to Letter Pack with the value of 510 yen or 360 yen. Please deposit as is.
Please use the Letter Pack with the value of 500 yen or 350 yen by attaching a 10 yen stamp.

Can you specify the delivery date of Letter Pack?

No, specification of delivery date is unavailable for letter pack.
Optional service other than acceptance-recorded mail cannot be added to Letter Pack Plus.
Letter Pack Light cannot be used with any optional service.

Can optional services be added to Letter Pack Light?

Optional services cannot be added.

Can optional services be added to Letter Pack Plus?

Optional services cannot be added.

Can Letter Pack Plus be dispatched as cash on delivery?

No, it cannot be sent as cash on delivery.
Optional service other than acceptance-recorded mail cannot be added to Letter Pack Plus.

Can Letter Pack be sent overseas?

Letter Packs cannot be sent overseas. It is handled only within Japan.

Can the spoiled letter pack be exchanged to stamps, postcards or new letter pack?

It can be exchanged for stamps, postcards or a new letter pack. However, it requires a fee of 41 yen.

Can Letter Pack be purchased with stamps?

No, it cannot be purchased with stamps.
However, stamps can be exchanged for Letter Pack if you pay a prescribed fee.

Is Letter Pack covered by the compensation system?

No, it is uncovered by the compensation system.
Please check the details of the compensation system below.

Can the "sticker to be kept by the client" be peeled off?

Please peel off the "sticker to be kept by the client" before depositing.
Track and trace service is available by using the number shown on the sticker.

Can label stickers be used on the address or sender's space of Letter Pack?

Yes.
Please apply label stickers inside the space.

I have mistakenly removed the delivery certificate of Letter Pack Plus. Can it be deposited as is?

Letter Pack Plus with the delivery certificate peeled off cannot be used.
Letter Pack can be exchanged for postage stamps (including Letter Pack) if you pay a prescribed fee (41 yen).

(Example)
Since April 1, 2014, you need to pay the difference of 10 yen between the old and new postage amount (360 yen - 350 yen) + prescribed charge (41 yen) = 51 yen when exchanging a Letter Pack Light with the postage amount of 350 yen to a Letter Pack Light with the postage amount of 360 yen.

How is Letter Pack Light delivered?

It is delivered to the mailbox.
If the item does not fit in the mailbox, it is brought back to the delivering post office and a non-delivery notice is left.

How is Letter Pack Plus delivered?

It is delivered to the addressee face-to-face with a receipt seal or signature required.
If the addressee is absent, the item is brought back to the delivering post office and a non-delivery notice is left.

Can you purchase Letter Pack at convenience stores?

Letter Pack is available at convenience stores to which the sales of postages stamps is outsourced under contract with Japan Post Co., Ltd. However, because the lineup of each store varies, some items may not be sold. Please confirm with the store in question or use a post office nearby.

Can Letter Pack be deposited at a convenience store?

It can be deposited into the post box in or outside the store, if there is one.

Can Letter Pack be purchased via the Internet?

It is available at the "Stamp Shop", a mail-order site for postal products.

Is there a service with which items are delivered also on Sundays and holidays?

There are services with which items are delivered also on Sundays and holidays as follows.

  • Express mail
  • Delivery time-specified mail
  • Registered mail
  • Cash on delivery
  • Delivery date-specified mail
  • Electronic postal mail (Letax)
  • Letter Pack Plus, Letter Pack Light
  • Yu-Pack (parcel)
  • Pos Packet
  • Yu-mail (handled as ordinary items with which tracking information is entered)

Yu-Pack (parcel)

Is Yu-Pack compensated?

It is compensated up to 300,000 yen. If you need compensation of more than 300,000 yen, compensation up to 500,000 yen is available by adding security service.

Security service

Can valuables sent in Yu-Pack parcels?

Although it can be sent in Yu-Pack parcels, it needs to be handled as security Yu-Pack by paying an additional 370 yen for a security service fee when sending valuables designated by our company.
Please note that when the content is not clearly stated in the article space (such as "diamond"), it may take about 1-4 days more for delivery because it cannot be loaded on an aircraft.

Security service

Which label should be used for sending a Yu-Pack parcel with a security service added in payment of fees upon arrival?

Only the Yu-Pack label (for payment of fees upon arrival) can be used.

Labels for the payment of fees by sender or for security service cannot be used for payment of fees upon arrival.

Security service

Can the Yu-Pack parcel with security service added be collected?

Yes, it can be collected.

Security service

Will the discounts for multiple parcels to the same destination simultaneously be applied to Yu-Pack parcels with security service added?

It can be applied to those with fees paid by sender only.

Security service

Is carry-in discount available for Yu-Pack parcels with cash on delivery or security service added?

Yes, it is available.

Is it possible to add the ID confirmation delivery service to Yu-Pack parcels with payment of fees upon arrival?

No, it cannot.

Is it possible to deliver a Yu-Pack parcel to the destination on the same day?

There is a service called "same-day delivery Yu-Pack parcel."
Yu-Pack parcels accepted by around 12:00 can be delivered by after 17:00 and before 21:00 of the same day. However, the area covered by the same-day delivery Yu-Pack service is limited. Please check in advance from the following page.

Same-day delivery Yu-Pack

Can a Yu-Pack parcel be sent as simplified registration?

No, it cannot be. Yu-Pack parcel is compensated up to 300,000 yen. If you need compensation of more than 300,000 yen, compensation up to 500,000 yen is available by adding security service.

Security service

Is there any service with which documents or articles can be sent easily?

There is a service called Letter Pack, with which articles can be sent without stamps. Packages of A4 size up to 4kg, also including correspondence, can be sent throughout Japan for a flat rate. Please refer to the relevant link pages.

Letter Pack

Are the counters to deposit postal items and Yu-Pack parcels open at night?

Some counters are open at night.

  • The opening hours of counters of each post office differ. Please confirm with the particular post office.
Is there a service with which items are delivered also on Sundays and holidays?

There are services with which items are delivered also on Sundays and holidays as follows.

  • Express mail
  • Delivery time-specified mail
  • Registered mail
  • Cash on delivery
  • Delivery date-specified mail
  • Electronic postal mail (Letax)
  • Letter Pack Plus, Letter Pack Light
  • Yu-Pack (parcel)
  • Pos Packet
  • Yu-mail (handled as ordinary items with which tracking information is entered)
With which services a correspondence can be sent?

You can send correspondence with services other than Yu-Pack, Yu-mail, Pos-packet, Yu-Packet, and Click Post.

Sending correspondence

Is there any services with which packages are sent refrigerated?

There is a service called refrigerated Yu-Pack, delivering parcels under refrigerated temperature from acceptance to delivery.

For further details, please refer to the page on refrigerated Yu-Pack.

Refrigerated Yu-Pack

Are there any services with which golf bags and ski gears can be sent?

There is a service called Golf Yu-Pack and Ski Yu-Pack.

For further details, please refer to the page on Golf and Ski Yu-Pack.

Golf and Ski Yu-Pack

Is there any convenient service with which you can send packages to airports when traveling by air?

There is a service called Airport Yu-Pack. For further details, please refer to the page on Airport Yu-Pack.

Airport Yu-Pack

Is there any valuable service for using the Internet auction service?

There is a service called Auction Yu-Pack. Points for auction sites are granted, and the discount of further 30 yen may be available depending on the method of depositing.

The service covers Rakutenchi Auction, and Mobaoku.

Can payment of charges upon arrival be used with carry-in discount?

Yes, it is available. 120 yen will be discounted from the billing amount to the receiver.

How can discount for items sent to same address be used for Yu-Pack parcels?

Discount is applied by showing the copy of a label dispatched (within one year) with the same destination address as the parcel to be sent. It is applied only to parcels with charges paid by the sender.

The validity period of the label to be brought is up to the same day one year after the deposit. A label already used for discount cannot be reused.

When using a discount for items sent to the same address, is it possible to show the delivery notice postcard to use the discount service?

No, it is not possible. A discount for items sent to the same address is available only when the client's copy unused for discount is shown. There is a space to apply a stamp showing that the discount is used on the left end of the client's copy.

Can the discount for items sent to the same address be applied to Yu-Pack parcels sent to different destinations?

No, the discount is unavailable for parcels sent to different destinations.

A discount for multiple parcels to the same destination simultaneously is available for two or more parcels sent to the same destination.

The receiver has moved, and the former address is indicated on the slip of the Yu-Pack parcel sent before. When sending a Yu-Pack parcel to the new address, is the discount for items sent to the same address applied?

No, discount for items sent to the same address is unavailable.

Why is the delivery notice service unavailable when the Yu-Pack label for the discount for multiple parcels to the same destination simultaneously used?

It is because the delivery notice cannot be copied to two sheets at once due to the label structure.

When sending 10 or more Yu-Pack parcels simultaneously, will the volume discount and carry-in discount/discounts for multiple parcels to the same destination be applied at the same time?

No, these discount services cannot be used at the same time. The volume discount is applied when sending 10 or more items simultaneously.

Can the round-trip discount be used for ordinary Yu-Pack?

No, it is not available. The round-trip discount is available only for Golf and Ski/Airport Yu-Pack.

Is discount for Yu-Pack also available at convenience stores?

All of the following discounts are available at convenience stores.

Details Amount of discount
Carry-in discount
Discount is available for parcels carried into a convenience store. 120 yen per parcel120 yen
Discount for items sent to the same address
A discount is available for Yu-Pack parcels sent to the same address within one year. 120 yen per parcel60 yen per parcel
Discount for sending multiple items at once
A discount is available for sending two or more items with the same destination address at once.120 yen per parcel60 yen per parcel
I brought the parcel to the convenience store but was not told that a carry-in discount is applied. What happened?

At convenience stores, 120 yen per parcel is already discounted from the shipping fee as the carry-in discount.
(The discount is not shown on the receipt.)

When depositing two or more packages with the same address at a convenience store by filling in two labels for the payment of charges by sender instead of filling in the special label for discount for multiple parcels to the same destination simultaneously, will the discount be applied?

No, it is not applied. Due to the cash register system at convenience stores, the label for the discounts for multiple parcels to the same destination simultaneously should be used for applying the discount. If two labels for the payment of charges by the sender are used for the same destination, please use the Yu-Pack label used for the first parcel to apply the discount for items sent to the same address to the second parcel. (In such case, the Yu-Pack label for the second parcel can be used for the discount for items sent to the same address in the future.)

When using discounts for multiple parcels to the same destination simultaneously, you need to rewrite on the special label for the discount.

Can I have a Yu-Pack parcel with security service added picked up?

Yes, it can be picked up.

Security service

Can Yu-Pack parcels be sent as express mail?

No, they cannot be sent as express mail.

Please refer to the following link for checking the days taken for the delivery of a Yu-Pack parcel.

There are also other services shown below for sending packages and postal items in a hurry.
Please use as a reference.

Same-day delivery Yu-Pack

Can you pay the postage for Yu-Pack parcels sent with payment of charges upon arrival with stamps?

Yes, you can. Also, stamps and cash can be used at the same time for payment.

If the receiver refuses to receive a Yu-Pack parcel with payment of fees upon arrival, should the sender pay the shipping fee?

If the receiver does not pay the shipping fee, the shipping fee for the Yu-Pack parcel sent as payment of charges upon arrival is charged to the sender when the parcel is returned.

Is their a fee for the pick up service?

It is free of charge.
We accept requests via our website or the phone.

When pick up is requested, will the package be picked up on the same day?

Please contact the nearest post office in charge of collection and delivery.

If pick up is requested via the Internet, when will it be done?

The pick up time can be confirmed on the page for the Internet application for pick up.

The times that can be requested for pick up via the Internet differ by zip code, depending on the time required for pick up from the location of the accepted branch and pick up/delivery center.

The times that can specified for pick up also depend on the time of accepting the request.
There are areas from which the pick up request via the Internet is unavailable.
Request for pick up is accepted from the following link.

In order to dispatch the package on the same day, by what time it should be picked up?

Please contact the nearest post office in charge of collection and delivery.

Can I ask to bring boxes and labels at the time of pick up?

Yes.

However, please request when requesting the pick up.

As for the request for pick up, please call the exclusive dial 0800-0800-111 (toll-free from both land lines and mobile phones). When you enter your seven digit zip code, you will be directed to the post office in charge.

* Please note that the hours for accepting pick up request depend on the post office in charge.

When a Yu-Pack parcel is requested to be pick up, or when it is carried in to the branch or a post office, can I ask the parcel to be packaged?

We do not provide services to package parcels. You need to pack the parcel on your own.

Please also pack the parcels in a fashion suitable for transportation. (It is assumed that the parcel will be shaken during transportation in such vehicles as trucks. Please pack in a style suited to the contents such as using cushioning materials.)

Special packaging materials for Yu-Pack parcels are also available at post offices.

Are the pick up and delivery of packages (Yu-Pack parcels), letters and postcards available on holidays?

Delivery of ordinary postal items are unavailable as a general rule. However, the delivery may be available on certain days.
Please refer to below for details. "Collection and delivery of postal items on holidays"

Yu-Pack parcels are picked up and delivered every day.

What are the specific times that can be requested for the delivery of Yu-Pack parcels?

Delivery times can be selected from below.

AM
Around 12:00 - 14:00
Around 14:00 - 16:00
Around 16:00 - 18:00
Around 18:00 - 20:00
Around 20:00 - 21:00

  • You cannot specify a specific time such as 9:00 or 12:00. It is delivered within each period of time.
If the delivery time required for a Yu-Pack parcel is "afternoon of the following day", from which time period can the delivery be specified?

"PM (2) 14:00 - 16:00" and after can be specified.

  • When selecting "AM" or "PM (1) 12:00 - 14:00", it will be the day after the arrival. (A day is added to the days required for the delivery.)
Up to how many days in the future from the depositing day can the delivery of Yu-Pack parcel be specified?

Any date within 10 days from the scheduled delivery date can be specified. Other days cannot be specified.

[Example]
If dispatched on January 15, the date of delivery can be specified from January 16 to 25 for areas with which the parcels arrive on the following day.

Can a date during the year-end and New Year holidays be specified as the delivery date of a Yu-Pack parcel?

Yes. There is no limitation on the specification of a Yu-Pack parcel delivery date. You can specify a date during the year-end and New Year holidays.

I want to change the preferred delivery time of a Yu-Pack parcel that has already been sent. What shall I do?

The delivery time can be changed upon request from a sender.
Please contact the post office in charge of the delivery of the Yu-Pack parcel.

We cannot accept a request for a delivery time change from the receiver.
When the receiver is absent at the time of delivery, we leave a non-delivery notice. Please request redelivery.

Can I request delivery/redelivery and pick up at the same time?

Please contact the nearest collection and delivery post office according to the inquiry code number of the package to be delivered.

Can Yu-Pack parcels be sent to a P.O. box?

Yes.
In such cases, we deliver a notice that there is a Yu-Pack parcel kept at a P.O. box.

Can I check whether a Yu-Pack parcel has been delivered or not?

Yes.

Postal items track and trace service

When delivering cash on delivery postal items and cash on delivery Yu-Pack parcels, is there a notice call in advance from the delivering branch?

Yes, we make a phone call to the receiver for the "confirmation of the ordered product and preparation for cash to be collected."

How long will the Yu-Pack parcels be kept at the delivering branch when the receiver is absent?

It is kept for 7 days. When the items cannot be delivered to the receiver within 7 days, they are sent back to the sender.

Is a label for Yu-Pack required per parcel?

Yes, one label is required per parcel.

However, even if there are multiple parcels, if the destination is the same with fees paid by the sender, discounts for multiple parcels to the same destination simultaneously can be applied. In that case, two packages can be sent with one special label.

  • You need to cut off the lowest sheet of the label for discounts for multiple parcels to the same destination simultaneously and affix it to each package.
  • The discount for multiple parcels to the same destination simultaneously and discount for items sent to the same address cannot be used at the same time. Discounts for multiple parcels to the same destination is applied.
Is there a special label for Hotel Yu-Pack?

In the case of Hotel Yu-Pack, please use the label for Golf and Ski/Airport Yu-Pack and specify as "hotels" in the "type" space.

  • In the case of Hotel Yu-Pack, it is specified as "hotels" in the "type" space.
Can I print Yu-Pack labels myself?

By using the Web Yu-Pack Print Service, you can prepare Yu-Pack labels, labels for postal items such as registered mail and acceptance-recorded mail, and receipts with a personal computer and printer connected to the Internet.

There is also a Yu-Pack Print Service with software to print invoices free of charge that can be used by companies and sole proprietors sending Yu-Pack parcels.

I want to send a Yu-Pack parcel anonymously. Is it possible not to write down the information of sender?

We need the information of the name, address, phone number and zip code of the sender in case the item cannot be delivered. If the information is not written down, we may refuse to accept it.

Is the phone number of the destination always necessary on the label?

While the phone number is written on a voluntary basis, we recommend to include it in case the item cannot be delivered for some reason.

Can the address sticker be attached to the Yu-Pack label?

Because the Yu-Pack label is fanfold you cannot use address stickers.

However, it is possible to prepare Yu-Pack labels yourself at home or work, by using the following service.

You can prepare Yu-Pack labels, labels for postal items such as registered mail and acceptance-recorded mail, and receipts with a personal computer and printer connected to the Internet.

Yu-Pack Print Service with software to print invoices free of charge that can be used by companies and sole proprietors sending Yu-Pack parcels

Should you always fill in the part of the "price of the package" on the new Yu-Pack label?

We recommend to fill it in so that we can use the information as a reference for compensation if the packages get damaged.
Please always fill in the declared amount of insured value for security Yu-Pack.

Can the receiver find out how much the shipping fee costs?

The shipping fee is not shown on the label for charges paid by sender, but it is known to the receiver if stamps are attached.
The fee is shown for items sent with payment of charges upon arrival.

How many years are the labels of postal items and packages kept at a post office?

They are kept for one year.

Is the weight of the label included in the weight of the Yu-Pack parcel to be sent?

No, it is not included. The weight of "Fragile", "Perishable" and other stickers are also not included in the weight of the parcel.

Features of Yu-Pack parcel; attention stickers

I received a notice of completed delivery service. Is this a non-delivery notice (notice telling of the arrival of a postal item)?

No, it is not a non-delivery notice (notice telling of the arrival of a postal item). It is a notice showing that the package you sent was delivered successfully. Because it is not a non-delivery notice, you do not need to contact the post office in charge of pick up and delivery.

(Reference images)

Reference images

Can the Yu-Pack labels be reissued?

It is possible to request the reissuance of a Yu-Pack label (client's copy) when it is lost. Please contact the post office where you deposited the parcel. ID verification documents will be necessary.

Can you send futon (Japanese-style bedding) just by putting inside a futon bag?

We recommend the use of special packaging materials. Special packaging materials for Yu-Pack parcels are also available at post offices.

Can the wardrobe cases be sent as is?

We recommend the use of special packaging materials. Special packaging materials for Yu-Pack parcels are also available at post offices.

Can several boxes be bound together to be sent as a single package?

If the boxes are strongly bound (in several layers if necessary) so that the package does not become separated or deformed due to the boxes becoming loose or being cut off during the transportation, they can be accepted as a single Yu-Pack parcel.
However, those with a risk of loss/damage when deposited by being bound together, such as skis, cannot be accepted.

How should the size of a Yu-Pack parcel to be sent be measured?

The size is decided by the total of the length, width and height.

Can an item with a total of length, width and thickness over 170cm and a weight of more than 30kg be sent?

It can be sent only as Golf and Ski/Airport Yu-Pack.
All items with a total of length, width and thickness over 120cm are handled as items over 120cm in size. (We accept packages the size of general golf bags, skis and suitcases.)

Is there a minimum limit to the size of a Yu-Pack parcel sent?
  1. Cylindrical or similar shaped
    14cm long, and diameter/minor axis or the like 3cm long
  2. Those with a shape other than as stipulated in 1
    14cm long, 9cm wide (postcard size)
  3. Even if the item size is smaller than 1 or 2 above, it can be sent by attaching an address label of size 6cm x 12cm or larger, made of cardboard or cloth with sufficient durability.
How can the size of sphere-shaped or irregular-shaped Yu-Pack parcels be measured?

It will be the total of the longest side each for length, width and thickness (three times the diameter for a sphere, and refer to the figure below for irregular-shaped parcel).

Size:
A + B + C
What are things that cannot be sent with Yu-Pack?

The following items cannot be handled as Yu-Pack.

1Explosive, ignitable or other hazardous items
(However, as for alcoholic beverages, it can be handled with the alcohol content up to 70% only as Yu-Pack.)
2Poisonous medicine, deleterious medicine, toxic substance and deleterious substances (excluding those sent by public offices, physicians, dentists, veterinarians, pharmacist or business operators handling toxic or deleterious substances)
3Live pathogens and items found to be including or attaching a live pathogen (excluding those sent by public offices, bacteria test laboratories, physicians or veterinarians)
4Items with which move or the distribution of which is prohibited by law
5Animals that may cause damage to humans (excluding those sent by or sent to schools or laboratories)
6Those including personal information
7Cash
What kind of Yu-Pack parcels cannot be transported by air?

The following Yu-Pack parcels cannot be loaded on an air flight regardless of content.

  1. Yu-Pack parcels "no description on the contents" or "without specifying the contents" in the space for describing the contents on the address label (those that cannot confirm the safety from the description of content)
  2. Yu-Pack parcels "including hazardous materials for which transport by air is restricted"

When falling under the above conditions, the parcel will be transported by other means, and may take about one to four days more for delivery. We ask for your cooperation in specifying the content in the space for describing the content of the address label.

Example of filling in
× articles of daily use → ○ clothes, writing utensils
× miscellaneous goods → ○ plateware, stuffed animals
× small articles → ○ purse, accessories, CD
× sport gear → ○ racket, ball
× camping gear → ○ tent, sleeping bag, tarp
× diving gear → ○ wet suit, snorkel, swimming goggles
× pharmaceuticals → ○ cold remedy, gastrointestinal medicine, medicinal drink
× cosmetics → ○ soap, medical cream
× automobile (bike) equipment → ○ seat cover, mirror, shift knob

Can you send an oil heater as Yu-Pack?

It can be sent only when unused.
It can be accepted at a post office. It cannot be sent from a convenience store.
Those used even once by putting fuel inside cannot be sent because they include combustible substances inside and are handled as hazardous items.

Can you send a gas cylinder as Yu-Pack?

No, you cannot. (Because it falls under the category of explosive, ignitable or other hazardous items.)

Can you send correspondence in a Yu-Pack parcel?

No, you cannot. However, unsealed attached notes and invoices can be enclosed in a Yu-Pack parcel. Please refer to the following page for details.

Sending correspondence

Click here for items that fall under the category of correspondence.

Can you send fireworks as Yu-Pack?

No, you cannot. (Because it falls under the category of explosive, ignitable or other hazardous items.)

If a Yu-Pack parcel containing fireworks is accepted and loaded on an aircraft, it will be a violation of the Civil Aeronautics Act. Never put fireworks inside a Yu-Pack parcel.

Can you send cash together with a package (Yu-Pack parcel)?

No, you cannot.
Please send as registered currency

[Registered mail charges]

  • 430 yen with the amount of insured value of up to 10,000 yen
  • 10 yen is added by every 5,000 yen insured value over 10,000 yen.
  • The limit of the insured value is 500,000 yen.

Details of registered mail

Can you send alcoholic beverages as Yu-Pack?

Those with alcohol content up to 70% can be sent as Yu-Pack. However, even if the alcoholic content is within the limit, a container with a content of 5 liters or more cannot be loaded on an aircraft, so it may take about 1-4 days more for delivery.

  • As for postal items, Yu-mail, Pos-packet, international mail and EMS, only those with alcoholic content of less than 60% can be sent.
Can you send a live animal as Yu-Pack?

Small animals such as fish, reptiles, insects and small birds can be sent as Yu-Pack if they fulfill the following conditions.

  1. Those found to be healthy
  2. Those that do not require treatment such as feeding or watering
  3. Those that do not give off any odor
  4. Because it is not specially treated (in terms of temperature [room or water temperature] adjustment, ventilation [securing ventilation], etc.), those for which the client gives consent to the risk of death
  5. Those packaged to prevent escaping or a leak of excretion
  6. Those sent for a short distance* (only for small animals such as small birds)
  7. Those without the risk of causing damage to humans
  • Those sent for a short distance means those that do not go through other controlling post offices on the way of transportation or those sent within the same prefecture.
Can you send cylinders for diving as Yu-Pack?

Tanks for diving cannot be accepted regardless of whether filled with air or not.

  • The company to which the transportation of Yu-Pack do not load cylinders to ships because of the risk that it cannot be denied of the possibility of being a hazardous item according to the High Pressure Gas Safety Act. Therefore, it causes inconvenience to our customers such as being sent back to the user or it takes time for delivery. Thank you for your understanding.
Which label should be used for sending Yu-Pack parcel with payment of fees upon arrival?

Only the Yu-Pack label (for payment of fees upon arrival) can be used.
Labels for the payment of fees by sender or for security service cannot be used for payment of fees upon arrival.

Security service

Are there many conditions to be cleared when sending mobile phones as Yu-Pack?

Due to the revision of public notice related to Civil Aeronautics Act (came into effect on January 1, 2013), it may be necessary to fulfil certain conditions in order to load cargo including a lithium-ion battery or lithium-metal battery, or electronic devices including these (hereinafter referred to as "lithium batteries, etc.") on aircraft.

Therefore, in order to deposit a Yu-Pack parcel containing lithium batteries, etc. such as mobile phones to regions to which packages are sent via air (*), a lithium battery handling label is necessary. Please check the website of Japan Post Co., Ltd. for the conditions.
If the conditions are not met, the parcel cannot be loaded on an aircraft and will be transported by other means, and may take about one to four days more for delivery.

  • Please contact the post office where you deposited the package.
What should be kept in mind when sending lithium batteries as Yu-Pack?

Sending an electronic device including or containing lithium batteries to regions to which the item is sent by loaded on an aircraft, is possible only when the specification of lithium batteries sent is confirmed by the customer, and the necessary information is filled in on the "lithium batteries handling label" attached to the Yu-Pack parcel. Please confirm at the post office if anything is unclear.

[How to fill in a lithium battery handling label]

How to fill in a lithium battery handling label How to fill in a lithium battery handling label
Do post offices collect fire extinguishers?

Yes. Please contact as shown below for collection.

Hatsuta Seisakusho Co.,Ltd (HATSUTA Eco-Cycle Center)
Tel: 0120-822-306
[Opening hours] 10:00 - 12:00, 13:00 - 17:00

  • Excluding Saturdays, Sundays, Holidays and company holidays designated by the company
Can you send a package with the weight of just 30kg?

Packages weighing 30kg or less after packaging can be sent.

Yu-Pack; Conditions such as size and weight

From which convenience stores can Yu-Pack parcels be sent?

It can be sent from convenience stores affiliated with Japan Post Co., Ltd.

Affiliated convenience stores

  • Lawson
  • Ministop
  • Seicomart
  • Lawson Store 100 (only within Fukuoka Prefecture from May 20, 2013, and throughout Japan from June 1, 2013)
What types of Yu-Pack services are available at convenience stores?
  • General Yu-Pack (fees paid by sender, payment of fees upon arrival, items sent to same address)
  • Golf and Ski/Airport Yu-Pack
  • Auction Yu-Pack (at Lawson only)
  • Special treatment (security service, cash on delivery, refrigerated delivery, addressing conversion) cannot be used.
  • The shipping fee must be paid in cash. Post-payment of postage, payment of postage other than by affixed postage stamps, payment of postage by the use of a franking machine and sending by attaching stamps are unavailable.
    All shipping fees presented at convenience stores already include the carry-in discount (120 yen per parcel) (the discount is not shown on the receipt).
Can you pay the postage for Yu-Pack parcels with stamps?

Yes, you can.Also, stamps and cash can be used at the same time for payment.
However, when deposited at a convenience store, payment is by cash only.

Is any discount available when sending 10 or more Yu-Pack parcels simultaneously at a convenience store?

Discount services available at convenient stores are carry-in discount, discount for items sent to the same address, and discounts for multiple parcels to the same destination simultaneously.
The carry-in discount is applied also to 10 or more packages sent simultaneously. Discounts for multiple parcels to the same destination simultaneously is applied if the address is the same.
The discount for items sent to the same address is applied by showing the copy of the Yu-Pack label dispatched within one year to the same destination address.

  • Discounts for multiple parcels to the same destination simultaneously and discount for items sent to the same address cannot be used at the same time.
  • Volume discount is unavailable at convenience stores.

Valuable discount system

I accidently dropped in an item other than a postal item inside the post box installed in an convenience store. What shall I do?

Please contact the post office in charge of the collection indicated on the post box.
The convenience store does not have the key for the post box, so they cannot open it.

Is it possible to claim compensation for any contaminated, wet or damaged postal items?

Yu-Pack parcels and registered mail are covered by a compensation system.

Please contact the post office in charge of delivery to ask about the procedure for compensation.
Not only the content but also the exterior (damaged packages) are necessary for the compensation procedure. Please keep them.

Standard Mail Services (letter,postcard)

We are sorry. Items not sent as registered mail or cash on delivery are not covered by the compensation system.
Cash on delivery is unavailable for postal envelope, postcard and ID confirmation delivery service (conveying specific details).

Postal items other than the above

Please check the details below.

Compensation for damages to postal items

I found out today that the content of a Yu-Pack parcel that arrived two weeks before was broken. Can I claim for compensation?

Please claim any compensation for damage of the package within two weeks from receiving the package.

Compensation after receiving the package is unavailable for packages with security service (registered mail) charge applied.

Yu-Pack is undelivered even after the specified date and hour of delivery. What shall I do?

Please contact the nearest post office in charge of collection and delivery.
The status of the package is confirmed and the result is informed.

The status of package delivery can be confirmed from the following page.

Postal items track and trace service

A cash on delivery postal item I am not familiar with arrived. What shall I do?

You can refuse receiving.

It is confirmed whether the item is received at the time of delivery. Please tell the delivering staff or the person in charge at the counter that you are refusing.

I affixed a receipt seal and paid the price for cash on delivery, but found out it was fraud after I checked the package. Can I get my money back?

If any products different from those ordered are delivered, we ask the receiver to contact the sender.

We also ask to refuse receiving any product that has not been ordered. Please always confirm whether the item is being sent according to your request when receiving. Please note that we cannot return/refund any items once the receiver receives it.

We ask the receiver to contact the sender should any items be received by mistake.

In order to prevent troubles

  • Please exchange information in detail for the following items.
  • Please check that the item is a product you have ordered upon receiving by checking the following items.
  • Name of the sender
  • Product name
  • Amount to be collected
Who should I contact if any products I did not order or a product different from what I ordered arrives (for returning and refunding)?

If any products different from those ordered are delivered, we ask the receiver to contact the sender.

We also ask to refuse receiving any product that has not been ordered. Please always confirm whether the item is being sent according to your request when receiving. Please note that we cannot return/refund any items once the receiver receives it.

We ask the receiver to contact the sender should any items are received by mistake.

In order to prevent troubles

  • Please exchange information in detail for the following items.
  • Please check that the item is a product you have ordered upon receiving by checking the following items.
  • Name of the sender
  • Product name
  • Amount to be collected
Can I refuse receiving (return the item) after I paid the money?

Please note that we cannot return/refund any items once the receiver receives it.

If any products different from those ordered are delivered, we ask the receiver to contact the sender.

Please contact the police for any cases suspected of fraud.

A postal item was delivered lacking a part of content. Who should I contact?

Please contact the call center.
The procedure for "declaration about postal accidents" will be inquired about at the post office in charge of delivery.

I deposited multiple Yu-Pack parcels by accidentally affixing wrong labels. What should I do?

If it is before the delivery of the Yu-Pack parcel, you can request change of address free of charge.
You need to bring ID verification documents to the post office in charge of collection and delivery in order to request a change of address.

Request for a change of address cannot be accepted after delivery. Please contact the nearest post office if you cannot go through the procedure immediately.

What payment methods are available for sending Yu-Pack parcels?

Payment by cash, payment by affixing postage stamps, post-payment, and payment of postage by the use of franking machine are available.

  • Payment by affixing postage stamps is unavailable at convenience stores.
Is a receipt issued when sending a Yu-Pack parcel?

The "client's copy" of the Yu-Pack label can be used as a receipt. However, a receipt can be issued separately when requested at the time of depositing.
(A receipt cannot be issued at some handling locations.)

Although I affixed a receipt seal and received a Yu-Pack parcel, I decided afterwards that I want to refuse it.

You can refuse receiving only when you fulfill all of the following conditions.

  • It was delivered at the reception of a place where many people gather with a receipt seal affixed.
    [Example of places where many people gather]
    Those other than the receiver such as a custodian receive the item and hand it to the receiver, such as a company, hospital, or housing complex
  • Refusal of receiving is notified without delay after receiving.
  • The item is unopened and there is nothing wrong with the seal.
  • Services such as delivery certification, special delivery of civil procedure code documents, and cash on delivery are unused.
Can I specify the preferred delivery hours of a Yu-Pack parcel in further detail within the designated period of time, such as later in the morning?

Because the items are delivered within the time period of delivered hours, visiting the address of customers one at a time, we cannot accept requests on delivery hours in further detail.

The parcel is delivered on the preferred day.

Is special fee required to send Yu-Pack parcels to remote islands?

No special fee is required to send Yu-Pack parcels to remote islands.

Optional services

Registered mail

Can express mail and registered mail be deposited at a Yu-Yu counter?

Yes, it can be deposited.

Check the details of express mail

Check the details of registered mail

Can articles and letters be enclosed in currency registration item together with cash?

Yes, they can be enclosed.
Optional service of currency registration can be attached to standard size/nonstandard size postal items to be sent with articles of respective sizes and letters enclosed.
You cannot enclose cash in Yu-Pack parcels.

The size of nonstandard size postal items can be checked from the following link.

Size and weight of standard size postal item and nonstandard size postal item

Can coins also be sent as registered currency?

You can send Japanese coins.

You cannot send only foreign coins.

Should cash vouchers such as gift certificates and prepaid cards be sent as registered currency?

Cash vouchers cannot be sent as registered currency
They can be sent by enclosing together with cash. It will be the total of cash and the value of gift certificates/prepaid cards.

Please send as ordinary registered mail or simplified registration under normal conditions.

Should items including valuables be sent as registered mail?

Please send valuables as registered mail.

The following link has the list of valuables that must be sent as registered mail.

Valuables that must be sent as registered mail

Should items sending dollar bills (foreign currency) be sent as currency registration?

Please send foreign bank notes as ordinary registered mail.

I want to send a congratulatory gift of money in a ceremonial envelope, but it does not fit inside a currency registration envelope. What shall I do?

Please use the large-sized envelope for currency registration (21 yen).

Can acceptance-recorded mail be applied to registered mail?

Although it cannot be applied, the acceptance is recorded similarly to acceptance-recorded mail.
Acceptance of registered mail is recorded similarly to acceptance-recorded mail.

<Reference> List of the combinations of optional services

Can delivery certification be added to an ordinary registered mail item that is already being delivered?

The service can be applied only to ordinary registered mail items deposited within 1 year.
A charge of 430 yen will be necessary.

List of additional charges for optional services

By what time shall I deposit a test application to be sent to a university in order to make a deadline?

Please use the service to calculate the number of days necessary for delivery.
The rough estimate of what time the application should be deposited to make a deadline can be calculated by subtracting the days required for delivery from the deadline.
Because there is a possibility that the transportation may be delayed due to snowfall, we recommend to send the application early.

I want to confirm whether my test application was received by the university. What shall I do?

Please use the service to calculate the number of days necessary for delivery.
The rough estimate of what time the application should be deposited to make a deadline can be calculated by subtracting the days required for delivery from the deadline.
Because there is a possibility that the transportation may be delayed due to snowfall, we recommend to send the application early.

Check the days required for delivery

What does "handled as the same category" in the discount condition of registered mail mean?

It means that the items fall under the same category of special handling.
When sending items deposited simultaneously as specially handled items, they must all be the same category of special handling.

Details of registered mail discount

I want to send an important postal item. Is there any recommended method?

Please use registered mail.
Process from acceptance to delivery is recorded, and the amount of actual damage is compensated as a general rule within the declared amount of insured value if the postal items (excluding Yu-Pack parcels) are damaged or unsent.
It is also delivered by hand with a receipt seal or signature required when received.

Registered mail

Express mail

Can express mail and registered mail be deposited at a Yu-Yu counter?

Yes, it can be deposited.

Check the details of express mail

Check the details of registered mail

How much does express mail cost?

Postage of the postal item + express mail charge = total postage.
Express mail charge depends on the weight of the postal item.

List of additional charges for optional services

When will an express mail deposited today arrive?

Please use the service for which checking the scheduled delivery date of express mail is easy.

Is express mail delivered also on Sundays and holidays?

Yes, it is delivered.

Is express mail delivered via hand?

Although it is delivered via hand as a general rule, it is delivered to the mailbox when the receiver is absent.

  • When an item does not fit in a mailbox, or when the item is registered mail, a non-delivery notice is inserted.

Express mail

Inquiry by Phone

For inquiries by phone on International Mail, please call the following numbers. (You cannot call from overseas.)

Customer Service Center

0120-5931-55

(Toll Free)

Mobile Phone : 0570-046-666

(Chargeable call)

For English : 0570-046-111

Service Hours
Weekdays 8:00 - 22:00
Saturdays, Sundays, and holidays 9:00 - 22:00


 


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