Entering tracking number/notification number

》Description of input contents

>>Redisplay description<<

To apply, you need to enter the tracking number, etc.

Please prepare Undeliverable Item Notice or mail, etc. absence contact form.

Undeliverable Item NoticeContact form for absence of mail, etc.


Applying on the website is available only for redelivery to your home (the address indicated on the delivery notice) (*).
For receiving the item at your home, please enter the tracking number (inquiry number).

* Please make an inquiry to the call center for receiving the item at a place other than your home or pick the item up at the post office counter.

Tracking number/notification number

>> Please confirm here for details <<

What is the tracking number (notification number)?

Please enter the 6-digit or 11 to 13-digit number shown
on the delivery notice.


Call center

Phone number: 0570-046-111
(It is a chargeable call. The number is unavailable with PHS and some IP telephones.)
Service hours:
[Weekdays] From 8:00 to 21:00
[Saturdays, Sundays and holidays] From 9:00 to 21:00