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Entering tracking number/notification number

》STEP1

Applying on the website is available only for redelivery to your home (the address indicated on the delivery notice) (*).
For receiving the item at your home, please enter the tracking number (inquiry number).

* Please make an inquiry to the call center for receiving the item at a place other than your home or pick the item up at the post office counter.

Tracking number/notification number

>> Please confirm here for details <<

What is the tracking number (notification number)?

Please enter the 6-digit or 11 to 13-digit number shown
on the delivery notice.

Inquiry

Call center

Phone number: 0570-046-111
(It is a chargeable call. The number is unavailable with PHS and some IP telephones.)
Service hours:
[Weekdays] From 8:00 to 21:00
[Saturdays, Sundays and holidays] From 9:00 to 21:00