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International Mail
Items considered to be documentsEvery type of information media is considered to be a "document" regardless of its material.
Examples of documents
Documents that are considered to be merchandise or goods for sale (e.g., game cards and books with commercial value) cannot be sent as "documents."
Correspondence, business papers, exchange certificates, checks, cash (coins/bills), boarding passes/tickets, stock certificates, prepaid cards, credit cards, cash cards, IC cards, loyalty point cards, game cards, gift cards, accommodation vouchers, entrance tickets, lottery tickets, passbooks, passports, securities, licenses, certifications, application forms, stamps, newspapers, magazines, reports, pocket books, diaries, catalogues, booklets, pamphlets, calendars, name cards, reference books, textbooks, teaching materials, CDs, DVDs, Blue-ray discs, books, photos, photo books, music scores, Christmas cards, stickers, posters, papers, drawings, and other things that can be sent as printed matter.
- Documents (e.g., game cards and books) that are merchandise or goods for sale cannot be sent as "letters/printed matters." When sending such documents by EMS or other international mail services, select an appropriate option from among the options other than "documents" in the "Category of item" section.
- Even if you have sent items as documents (e.g., game cards and books) that are not merchandise or goods for sale, they may be regarded as merchandise or goods for sale and returned due to refusal of importation at the discretion of the customs of the destination country/territory. In such cases, you will be unable to receive any refund of the postal charges.
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