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Usage Conditions for Cool EMS to Taiwan

Usage Conditions for All Cool EMS

  Chilled type Frozen type
Size Large Up to 51 cm in length, 38 cm in width, 20 cm in height Up to 51 cm in length, 38 cm in width, 20 cm in height
Medium Up to 36 cm in length, 28 cm in width, 22 cm in height Up to 32 cm in length, 26 cm in width, 18 cm in height
Small Up to 30 cm in length, 23 cm in width, 15 cm in height Up to 30 cm in length, 18 cm in width, 15 cm in height
Weight Up to 15 kg Up to 10 kg
Booking deadline and schedule Until 5 days before the desired date for shipment
Shipment day※ Every Tuesday (Every Monday for some post offices)
Compensation for damage Similar to that of the regular EMS service. However, please note that there is no compensation if the item is spoiled because it was not delivered in cases where it was kept by customs at the destination as a prohibited article or where delivery was attempted but was unsuccessful due to the circumstances of the addressee.

Please be advised that we cannot accept the items in cases below.

  • The shipment date falls on the public holiday in Japan.
  • The delivery date falls on the public holiday in the receiving country.
  • The number of bookings exceeds our regular quota.

We may also be unable to perform the service due to the air transportation situation or if there is a strike etc.

●Requirements of the Receiving Country

Please check the Common Regulations List as well as By-country Regulations List in order to confirm the prohibited items and the shipment requirements etc. Below are the requirements related to Cool EMS only.

Usage Conditions for Cool EMS to Taiwan

Delivery areas(Postal codes) 台北市“Taipei City” 台北市區(100**-110**)“Taipei City”, 士林區(111**)“Shilin District”, 北投區(112**)“Beitou District”, 内湖區(114**)“Neihu District”, 南港區(115**)“Nangang District”, 文山區(116**)“Wenshan District” 新北市“New Taipei City” 板橋區(220**)“Banqiao District”, 汐止區(221**)“Zizhi District”, 新店區(231**)“Xindian District”, 永和區(234**)“Yonghe District”, 中和區(235**)“Zhonghe District”, 土城區(236**)“Tucheng District”, 三重區(241**)“Sanchong District”, 新莊區(242**)“Xinzhuang District”, 蘆洲區(247**)“Luzhou District”, 五股區(248**)“Wugu District”, 三峡區(Postal code: 23741 to 23743)“Sanxia District” , 樹林區(238**)“Shulin District”, 林口區(Postal code: 24441, 24443 to 24453, 24455 to 24459 and 24461 to 24467)“Linkou District”, 淡水區(Postal code: 25103, 25137, 25141 to 25143, 25145 to 25147, 25149 to 25170 and 25172 to 25174)“Tamsui District” 宜蘭市(260**)“Yilan City”, 新竹市(300**)“Hsinchu City”, 桃園市(330, 320, 324, 326, 330, 333, 334, 337, 338)“Taoyuan City”, 苗栗市(360**)“Miaoli City”, 台中市(400**-408**)“Taichung City”, 彰化市(500**)“Changhua City”, 南投市(540**)“Nantou City”, 埔里鎮(545**)“Puli Township”, 嘉義市(600**)“Chiayi City”, 台南市(700**-709**)“Tainan City”, 高雄市(800**-813**)“Kaohsiung City”, 屏東市(900**)“Pingtung City”
If the addressee is absent A Cool EMS item is delivered after phoning the addressee. If the addressee is absent, an attempted delivery notice is left. The item is re-delivered according to the addressee's preference.
  • Certain conditions are required for exporting beef from Japan to Taiwan. Please visit the website of Ministry of Health, Labor, and Welfare for details.
  • Health certificate is required for exporting shellfish from Japan to Taiwan. Please visit the website of Ministry of Health, Labor, and Welfare for details
  • Export of vegetables and fruits to Taiwan is prohibited.
  • Regardless of kinds of contents, the folloing procedure is required before shipping.
    Coporate addressees need to apply for an import permit issued by the Food and Drug Administration (FDA) in advance.
    For personal use, if products weigh above 6 kg or cost more than USD1,000, an import permit issued by Food and Drug Administration(FDA), Ministry of Health and Welfare, is required.
    Please visit the website below for the detailed procedure (traditional Chinese only).

Important Notices

  • To use the service, you need to make an advanced booking .
  • You can use the same label as for the regular EMS service. (You can also use the International Mail My Page Service.)
  • Please carefully confirm the "Best Before" or "Expiration Date" of the items you wish to send.
  • Please refrigerate your items for at least 6 hours under 10 degrees C temperature (for Chilled type) and at least 12 hours under minus 15 degrees C temperature (for Frozen type) before shipping them with us.
  • Similar to the regular EMS service, items that are prohibited from import cannot be sent.
  • Customs tax may apply at the country of destination during the import clearance procedures.
  • We cannot accept items the contents of which exceeds 200,000 yen in value.
  • Please pack your items in one box (as for the regular EMS service,)

Usage conditions for all international postal services

When you ship food products

Please check the homepage of the Ministry of Agriculture, Forestry and Fisheries of Japan to confirm about the food items for shipment.

Shipping guide



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