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Cool EMS

Suspension of Acceptance of Cool EMS Items to France

Due to the cancellation of scheduled flight, Japan Post suspends acceptance of Cool EMS items to France in the table below Post Offices from November 6, 2017

Suspension of Acceptance of Cool EMS Items to France

We delivery delicious Japanese food to the world!
  • We deliver Japanese food items that need refrigeration to the world.
  • You can select chilled type or frozen type, and we make sure
    the items are kept Cool until delivery.
  • The taste and flavor of fresh food items as well as their crispness
    are well preserved by Cool EMS service.
  • We can deliver to Singapore, Hong Kong, Taiwan, Malaysia,
    Viet Nam and France.
The image above is a sample of a Cool EMS parcel sent abroad.


Great cooling capacity!

The temperature inside is kept between 0 and 10 degrees C (Chilled type) and below minus 15 degrees C (Frozen type) for as long as 72 to 80 hours in a special Cool box developed by Japan Airlines and Japan Post.

Reasonable and easy!

The service fee is from 4,800 yen for Chilled type and 6,300 yen for Frozen type.
The fastest possible delivery is the day after next. Like regular EMS, the Cool EMS can be shipped to private persons as well.
*To use the service, you need to book in advance.

Service fees schedule (PDF65KB)

Shipment schedule (PDF24KB)

Available Post Offices (PDF78KB)

Constant temperature is preserved from acceptance to delivery!

The items are not removed from the Cool box during the shipment.
Therefore, the same temperature is maintained until the delivery.
*Please note that depending on the items, the Cool box could be opened at the customs.


Cool EMS Delivery Flow

Usage Requirements

●Post Office Requirements

  Chilled type Frozen type
Size Large Under 51cm in length, 38cm in width, 20cm in height Under 51cm in length, 38cm in width, 20cm in height
Medium Under 36cm in length, 28cm in width, 22cm in height Under 32cm in length, 26cm in width, 18cm in height
Small Under 30cm in length, 23cm in width, 15cm in height Under 30cm in length, 18cm in width, 15cm in height
Weight Under 15kg Under 10kg
Bookin deadline and schedule Until 5 days before the preferred date for shipment
Shipment date※ Every Tuesday (Every Monday for some post offices)
Compensation for damage Similar to that of the regular EMS service. However, please note that there is no compensation if the item is not delivered spoiled in cases where it is kept at the customs of the receiving country as a prohibited article or where the delivery is attempted but impossible due to the circumstances of the addressee.

※Please be advised that we cannot accept the items in cases below.

  • The shipment date falls on the public holiday in Japan.
  • The delivery date falls on the public holiday in the receiving country.
  • The number of bookings exceeds our regular quota.
  • We may also be unable to perform the service due to the air transportation situation or if there is a strike etc.

●Requirements of the Receiving Country

Please check the Common Regulations List as well as By-country Regulations List in order to confirm the prohibited items and the shipment requirements etc. Below are the requirements related to Cool EMS only.

Taiwan


Delivery Territory
(Postal code)

台北市“Taipei City”
台北市區(100**-110**)“Taipei City”, 士林區(111**)“Shilin District”, 北投區(112**)“Beitou District”, 内湖區(114**)“Neihu District”, 南港區(115**)“Nangang District”, 文山區(116**)“Wenshan District”

新北市“New Taipei City”
板橋區(220**)“Banqiao District”, 汐止區(221**)“Zizhi District”, 新店區(231**)“Xindian District”, 永和區(234**)“Yonghe District”, 中和區(235**)“Zhonghe District”, 土城區(236**)“Tucheng District”, 三重區(241**)“Sanchong District”, 新莊區(242**)“Xinzhuang District”, 蘆洲區(247**)“Luzhou District”, 五股區(248**)“Wugu District”, 三峡區(Postal code: 23741 to 23743)“Sanxia District” , 樹林區(238**)“Shulin District”, 林口區(Postal code: 24441, 24443 to 24453, 24455 to 24459 and 24461 to 24467)“Linkou District”, 淡水區(Postal code: 25103, 25137, 25141 to 25143, 25145 to 25147, 25149 to 25170 and 25172 to 25174)“Tamsui District”

宜蘭市(260**)“Yilan City”, 新竹市(300**)“Hsinchu City”, 中壢市(320**)“Zhongli City”, 平鎮市(324**)“Pingzhen City”, 桃園市(330**)“Taoyuan City”, 八德市(334**)“Bade City”, 苗栗市(360**)“Miaoli City”, 台中市(400**-408**)“Taichung City”, 彰化市(500**)“Changhua City”, 南投市(540**)“Nantou City”, 埔里鎮(545**)“Puli Township”, 嘉義市(600**)“Chiayi City”, 台南市(700**-709**)“Tainan City”, 善化區(741**)“Shanhua District”, 高雄市(800**-813**)“Kaohsiung City”, 屏東市(900**)“Pingtung City”

If the addressee is absent In case of Cool EMS, the delivery is carried out after a phone call to the addressee. If the addressee is absent, the attempted delivery notice is left. And the item is re-delivered according to the addressee's preference.

Hong Kong


Delivery Territory All areas
If the addressee is absent In case of Cool EMS, the delivery is carried out after a phone call to the addressee.

Prior permission is required for importing dairy products (ice cream etc.) to Hong Kong. Send e-mail below for inquiries.
Inquiries about the service: cool-ems.ii@jp-post.jp

Please attach one original copy of "Declaration format for certificate of Cool EMS items" to each parcel addressed to Hong Kong.
Declaration format for certificate of Cool EMS items (PDF96KB)

Singapore


Delivery Territory All areas
If the addressee is absent In case of Cool EMS, the delivery is carried out after a phone call to the addressee. If the addressee is absent, the attempted delivery notice is left. And the item is re-delivered according to the addressee's preference.

Malaysia


Delivery Territory Kuala Lumpur and Petaling Jaya
If the addressee is absent In case of Cool EMS, the delivery is carried out after a phone call to the addressee. If the addressee is absent, the attempted delivery notice is left. And the item is re-delivered according to the addressee's preference.

Viet Nam


Delivery Territory Hanoi City (Hoan Kiem district, Ba Dinh district, Hai Ba Trung district, Dong Da district, Thanh Xuan district, Cau Giay district, Tay Ho district), Ho Chi Minh City (District 1, District 3, District 4, District 5, District 6, District 8, District 10, District 11, Tan Binh district, Go Vap district, Phu Nhuan district, Binh Thanh district, Tan Phu district)
If the addressee is absent In case of Cool EMS, the delivery is carried out after a phone call to the addressee. If the addressee is absent, the attempted delivery notice is left. And the item is re-delivered according to the addressee's preference.

Please attach one original copy of "Declaration format for certificate of Cool EMS items" to each parcel addressed to Viet Nam.
Declaration format for certificate of Cool EMS items (PDF96KB)

France


Delivery Territory
(Postal code)
(75) “Paris”, (77) “Seine-et-Marne”, (78) “Yvelines”, (91) “Essonne”, (92) “Hauts-de-Seine”, (93) “Seine-Saint-Denis”, (94) “Val-de-Marne”, (95) “Val d’Oise”
If the addressee is absent In case of Cool EMS, the delivery is carried out after an e-mail or SMS (mobile phone) to the addressee. If the addressee is absent, the attempted delivery notice is left. And the item is re-delivered according to the addressee's preference.
Acceptable foodstuffs for Cool EMS
  • To the Individual addressee, you can send seafood, alcohol and soft drink.
    You can only send below 20kg for seafood and below 2.25L for alcohol.
    If you send seafood and beverage altogether, the maximum weight of beverage is 1L.
  • To the Company addressee, you can send alcohol and soft drink.
    You can only send below 2.25L for alcohol.

Please check the homepage of the Ministry of Agriculture, Forestry and Fisheries of Japan to confirm about the food items for shipment.

Please check the "Control Measures of Foreign Countries and Territories" in order to confirm the regulations in relation to radioactivity checks of the food items originating in Japan as well as import restrictions on them.
If you are sending fruits or vegetables please check the "Quarantine Requirements List for Sending Plants Overseas" .
If you are sending meat or other animal products, please check the "Animal Quarantine Station" .

Service Fee

Please check the files below to confirm the fees and shipment schedule for Cool EMS.

Service Fees Schedule (PDF65KB)

Shipment Schedule (PDF24KB)

Booking Method/Inquiries

The service can be booked by fax. Please send your filled-out application form to one of the Available Post Offices.

The person in charge will contact you by the next day following the application deadline.
If you have questions about the service, please send us an-email.

*Please note that if the number of bookings exceeds our regular quota, we may be unable to address your application.

Advanced Application Form (Japanese) (EXCEL37KB)

Available Post Offices (PDF78KB)

Inquiries about the service e-mail: cool-ems.ii@jp-post.jp
Comments and requests about Cool EMS e-mail: coolems-goiken@jp-post.jp

*We will use your comments and requests in order to improve our service in the future. Please be advised that we do not provide answers to them.

Important Notices

  • To use the service, you need to make an advanced booking .
  • You can use the same label as for the regular EMS service. (You can also use the International Mail My Page Service.)
  • Please carefully confirm the "Best Before" or "Expiration Date" of the items you wish to send.
  • Please refrigerate your items for at least 6 hours under 10 degrees C temperature (for Chilled type) and at least 12 hours under minus 15 degrees C temperature (for Frozen type) before shipping them with us.
  • Similar to the regular EMS service, items that are prohibited from import cannot be sent.
  • Customs tax may apply at the country of destination during the import clearance procedures.
  • We cannot accept items the contents of which exceeds 200,000 yen in value.
  • Please pack your items in one box (as for the regular EMS service,)

Mail notifications available!

If you register the e-mail address and the inquiry number of the sender and addressee at the Japan Post International Mail My Page service, we will send you e-mails notifying of the status of your Cool EMS shipment to the e-mails provided.
To read about the registration details, please go to the International Mail My Page service "Cool EMS E-Mail Notifications Service" section.

Cool EMS E-Mail Notifications Service



Japan Post Co., Ltd.


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