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Usage Conditions for Cool EMS to Malaysia

NOTICE (as of March 2023)

Some post offices will resume acceptance of Cool EMS to Singapore and Malaysia, in addition to Taiwan and Vietnam. (Resumption date of advance application: March 13, 2023)

Click here for more information

Usage Conditions for All Cool EMS

  Chilled type Frozen type
Size Large Up to 51 cm in length, 38 cm in width, 20 cm in height Up to 51 cm in length, 38 cm in width, 20 cm in height
Medium Up to 36 cm in length, 28 cm in width, 22 cm in height Up to 32 cm in length, 26 cm in width, 18 cm in height
Small Up to 30 cm in length, 23 cm in width, 15 cm in height Up to 30 cm in length, 18 cm in width, 15 cm in height
Weight Up to 15 kg Up to 10 kg
Booking deadline and schedule Until 5 days before the desired date for shipment
Shipment day※ Every Tuesday (Every Monday for some post offices)
Compensation for damage Similar to that of the regular EMS service. However, please note that there is no compensation if the item is spoiled because it was not delivered in cases where it was kept by customs at the destination as a prohibited article or where delivery was attempted but was unsuccessful due to the circumstances of the addressee.

Please be advised that we cannot accept the items in cases below.

  • The shipment date falls on the public holiday in Japan.
  • The delivery date falls on the public holiday in the receiving country.
  • The number of bookings exceeds our regular quota.

We may also be unable to perform the service due to the air transportation situation or if there is a strike etc.

●Requirements of the Receiving Country

Please check the Common Regulations List as well as By-country Regulations List in order to confirm the prohibited items and the shipment requirements etc. Below are the requirements related to Cool EMS only.

Usage Conditions for Cool EMS to Malaysia

Delivery areas Kuala Lumpur and Petaling Jaya
If the addressee is absent A Cool EMS item is delivered after phoning the addressee. If the addressee is absent, an attempted delivery notice is left. The item is re-delivered according to the addressee's preference.

Important Notices

  • To use the service, you need to make an advanced booking .
  • You can use the same label as for the regular EMS service. (You can also use the International Mail My Page Service.)
  • Please carefully confirm the "Best Before" or "Expiration Date" of the items you wish to send.
  • Please refrigerate your items for at least 6 hours under 10 degrees C temperature (for Chilled type) and at least 12 hours under minus 15 degrees C temperature (for Frozen type) before shipping them with us.
  • Similar to the regular EMS service, items that are prohibited from import cannot be sent.
  • Customs tax may apply at the country of destination during the import clearance procedures.
  • We cannot accept items the contents of which exceeds 200,000 yen in value.
  • Please pack your items in one box (as for the regular EMS service,)

Usage conditions for all international postal services

When you ship food products

Please check the homepage of the Ministry of Agriculture, Forestry and Fisheries of Japan to confirm about the food items for shipment.

Shipping guide



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