This is a convenient translation tool that allows individuals with limited Japanese to communicate easily with Japan Post staff.
This useful tool makes it easy to send letters and parcels, ask for redelivery, and submit notifications of absence or change of address at the post office.
If the addressee is not present to receive delivery, the Japan Post carrier will leave a delivery notice. You may wish to pick up the item yourself or have Japan Post redeliver it to your home or office. Please read the following and select the option that best fits your needs. Then, simply follow the instructions to receive the delivery.
Please call our customer service center.
Submit claims for damage at the post office that handled delivery of the item.
Individuals submitting claims for damage are required to show the packaging (wrapping, packing, etc.) as well as the item for which damages are being claimed. For this reason, it is important to retain the packaging in which the item was delivered.
Japan Post can forward mail and parcels sent to a former address for one year.
You can register for mail forwarding through the official Japan Post website (Japanese language only), or in person at your local Japan Post office. To submit a change of address to your local Japan Post office, present identification that shows the address from which you will be moving (driver license, passport, resident registration card / residence certificate, or other document issued and sent to your former address by a public office) at the counter.
Unfortunately, Japan Post is unable to forward mail overseas.
If you submit a notification of absence in advance, Japan Post will hold your mail for a total of 30days. After the 30 days has expired, Japan Post will re-start delivery.
Please submit a notification of absence at your local Japan Post office (identification required).
Please see the table below and click for details about international services available through Japan Post.
Click here for fees and the approximate time required for delivery.
Please check for items that cannot be sent by international mail service.