Trouble Regarding International Mail
The postal item (Registered Mail, Insured Mail, International Parcel Post) I sent abroad has not been delivered. Is it possible to conduct a search?
We can conduct a search within 6 months from the shipment date for the Registered Mail, Insured Mail or International Parcel Post sent abroad. Please submit your request for an investigation in the same Branch/Post Office from where you sent the original item.
The same applies to the Registered Mail, Insured Mail or International Parcel sent from overseas.
To request a search you need to submit a Search Request Form.
Search Request Form
Search Request Form( (xlsx：99kB)
Also, please have the following documents with you.
- Any document or ID that can prove you are the sender or the addressee. (Example: Driver's License, Health Insurance Card)
- Outbound items
(a) For registered mail, insured mail, or International E-packet Light: Receipt for international mail
(b) For parcel-post: Receipt for international parcel-post and sender's receipt
(a) For registered mail and insured mail: Receipt for international mail
Please fill out and submit a Search Request Form in the same Branch/Post Office from where you sent the original item. Please note that we cannot take a search request by phone.