UGX(U-Global Express) Size and Weight Limits;
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Size and Weight Limits
Size and weight limits are as follows.
| Size | Weight |
|---|---|
 |
Under 30kg |
Reference If length and weight are exceeded
If length and weight of your package exceed the limit, please contact "International Courier Service UGX Support Desk" at 0120-09-5931.
Note Minimum size and weight
Minimum size and weight are 14cm for length and 9cm for width. (In case of roll-shaped items, length + diameter × 2 = 17cm.)
Note Special Handling Charge at Destination
Customers using the Service for Cross-Border EC Deliveries will be charged 3,390 yen as a special handling charge at the destination if their packages fall under either of the following conditions, and if the chargeable weight is less than 18kg, the minimum applicable weight is 18kg:
Size: The length of the longest side is over 121 cm, the length of the second longest side is over 76 cm, or the total of the length of the longest side and the girth is over 266 cm.
Weight (actual weight): Over 25 kg
Handling Countries and Territories
UGX is available at 51 countries and territories as described below.
- UGX Service to Sri Lanka, Pakistan, Bangladesh, Vietnam, Macau, Maldives and Russia has been temporarily suspended as of April 2023.
| Territory | Country and Territory Names |
|---|---|
| East Asia | Korea, Taiwan, China, Macau, Hong Kong |
| South-East Asia | Indonesia, Cambodia, Singapore, Thai, Philippines, Vietnam, Malaysia |
| West Asia | India, Sri Lanka, Pakistan, Bangladesh, Myanmar, Maldives |
| Oceania | Australia and New Zealand |
| Europe (1) | Ireland, Italy, United Kingdom, Austria, Netherlands, Greece, Swiss, Sweden, Spain, Denmark, Germany, Norway, Finland, France, Belgium, Portugal, Luxembourg |
| Europe (2) | Estonia, Croatia, Slovakia, Slovenia, Czech Republic, Hungary, Bulgaria, Poland, Latvia, Lithuania, Romania, Russia |
| North America | Canada, United States of America |
Note Inapplicable Territories
Please note that deliveries cannot be made to some countries and territories.
For details, please check the "
Terms of the International Courier Service (Inapplicable Territories) (Japanese) (PDF:18kB)".
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We will suggest the service you will need.
