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International Mail

Express Mail Service (EMS) Inquiry/FAQs

Frequently Asked Questions (FAQs) for Express Mail Service (EMS) are shown here.

EMS Services

  • About Express Mail Service (EMS)
  • Conditions for Use
  • What can/can't be sent as EMS

Troubles regarding EMS services

  • I have not received my EMS Mails/Parceks
  • I want to change the address
  • EMS item damaged


Required Documents

  • Customs Declaration Form
  • Invoice

Filling Out the EMS Label

  • How to fill out the EMS label/address
  • When you need more space


  • Payment method
  • Discount service

EMS Option Services

  • Insurance Program

Click here for Inquires regarding international mails other than EMS

Inquiry(Customer Service Center)

Inquiry by Phone
Operator will answer your call.

Japan Post Co., Ltd.

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