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留学生応援ページ 留学先に送ってベンリ!国際郵便らくらくナビ

What is International Mail My page Service? Inquiry/FAQs

Practical Guide for International Students

Postal service solutions for people living in Japan.

  • 中文
    中文网页点此进入
  • 한국어
    한국어 페이지는 여기
  • 日本語
    日本語のページはこちら

Communicating your post office needs.

This is a convenient translation tool that allows individuals with limited Japanese to communicate easily with Japan Post staff.
This useful tool makes it easy to send letters and parcels, ask for redelivery, and submit notifications of absence or change of address at the post office.

Click here to download.

  • ENGLISH
  • 中文
  • 한국어

Q1 I have not received an item (domestic/international) that I know was sent.

If you have received a delivery notice

If the addressee is not present to receive delivery, the Japan Post carrier will leave a delivery notice. You may wish to pick up the item yourself or have Japan Post redeliver it to your home or office. Please read the following and select the option that best fits your needs. Then, simply follow the instructions to receive the delivery.

delivery notice
①By telephone (Japanese language only)
Please call the number listed on the delivery notice to inform the postal service of the date and time most convenient for redelivery.
②By Internet (Japanese language only)
Click here to access the request page.
③By mail or FAX
Provide the requested information and send to the address/ FAX number listed on the delivery notice.
④To pick up the delivery at the post office.
Please first call the number listed on the delivery notice to inform the postal service that you will be coming in person to take delivery (Japanese language only). Please bring the delivery notice, identification that shows your current address (driver license, health insurance card), and your personal name seal to the counter.
⑤Inquiries for delivery in English
Please call 0570-046-111
Business hours Monday – Friday: 8:00AM – 10:00PM
Saturday & Sunday: 9:00AM – 10:00PM

If you have not received a delivery notice

<Domestic Mail>

Please call our customer service center.

<International Mail>
●Mail / a parcel sent from overseas (registered mail, insured mail, international parcel)
I have not yet received mail / a parcel (registered mail, insured mail, international parcel) sent from overseas.
Click here for details.
●An EMS parcel sent from overseas has not yet been delivered.
Click here for details.

Q2 Is it possible for Japan Post to cover damage to delivered items (domestic mail / international mail)?

<Domestic Mail>

Submit claims for damage at the post office that handled delivery of the item.
Individuals submitting claims for damage are required to show the packaging (wrapping, packing, etc.) as well as the item for which damages are being claimed. For this reason, it is important to retain the packaging in which the item was delivered.

<International Mail>
●International mail other than EMS
Click here for details.
●EMS
Click here for details.
●Making a claim for damage or loss of mail
Click here for details.

Q3 I am moving soon (inside / outside of Japan). How can I have my mail forwarded?

Japan Post can forward mail and parcels sent to a former address for one year.

You can register for mail forwarding through the official Japan Post website (Japanese language only), or in person at your local Japan Post office. To submit a change of address to your local Japan Post office, present identification that shows the address from which you will be moving (driver license, passport, resident registration card / residence certificate, or other document issued and sent to your former address by a public office) at the counter.

Unfortunately, Japan Post is unable to forward mail overseas.

Q4 I will be away from home for a while. Is it possible for the post office to hold my mail while I am away?

If you submit a notification of absence in advance, Japan Post will hold your mail for a total of 30days. After the 30 days has expired, Japan Post will re-start delivery.
Please submit a notification of absence at your local Japan Post office (identification required).

Q5 What options are available for sending parcels and letters overseas?

【1】International Mail Services

Please see the table below and click for details about international services available through Japan Post.

【2】Fees and the approximate time reguired for delivery of International Mail

Click here for fees and the approximate time required for delivery.

【3】Items that cannot be sent by international mail service

Please check for items that cannot be sent by international mail service.

①There are some items that law prohibits from being sent by international mail service.
Click here for details.
②There are some items that cannot be sent to specific countries and regions.
Click here for details (Japanese language only) or contact the Customs Agency of the country of destination.

Q6 Is there an easier way to fill out the labels for international mail (EMS, etc.)?

Japan Post offers an International Mail My-page Service.

①EMS Label Printing Service
Pre-printed labels can be ordered free of charge online, and delivered by mail throughout Japan.
②Online Shipping Tool
The Online Shipping Tool makes it possible to easily print labels on home printers. (Note: A special pouch (dispatch form bag) is required for the Online Shipping Tool.)

If you are interested in these services, please register.
【Click here for registration (in Japanese and English only).】

Q7 Are there any online shopping sites that deliver overseas?

Please visit Japan Post's International Mail page for links to online shopping websites that offer a wide variety of Japanese products for delivery overseas.

日本郵政グループ
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