The articles in the shipment I received today were broken. Will you compensate for the loss?

Please inform the local delivery post office immediately. A post office employee will be dispatched to check the condition of the damaged articles. According to the reported inspection results, we will take a procedure for loss compensation. Loss compensation will be different depending on types of post (Registered/Insured/Parcel).Compensation may not be provided for some cases.To avoid such a trouble, please make sure to pack properly so that things won't get broken.

If you cannot find the FAQs you are looking for

We respond to your questions about International Mail.

• Inquiry
  An operator will answer.