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Trouble Regarding International Mail The parcel I sent overseas has not arrived. |
In cases where mail sent overseas, or sent from overseas, has not arrived, we trace the mail if it is within six months of the day it was posted. Please submit a request for the tracing service at the following post offices. Tracing requests will not be accepted from January 1, 2010; but if the date the mail was dispatched is July 1, 2009, or later, and if the request is within six months of the date of dispatch, a trace will be made. Please be aware, however, that even in this case, there are certain countries where traces cannot be made.
Post Office with Tracing Service
The post offices and branches where the mail was posted, or the International Mail Operation Center etc.
Requirements
- Type of Post
- Mail acceptance number (registered mail, international parcels and EMS)
- Date of posting
- Place where the mail was posted (post office, mailbox
- Weight and size of the mail
- (For goods) Contents of the mail
- Addresses and names of the sender and the recipient
- Package condition
If the investigation finds that the mail is lost, compensation for damages
will be made in Japan; this may, however, depend on the type of mail (registered
mail, insured mail, international parcel or EMS).
If the right to damage compensation has been granted by the sender, the addressee
will be compensated. For EMS in principle the sender in will receive compensation
in Japan.
