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Trouble Regarding International Mail

The postal item (Registered Mail, Insured Mail, International Parcel Post) I sent abroad has not been delivered. Is it possible to conduct a search?

Trouble Regarding EMS

We can conduct a search within 6 months from the shipment date for the Registered Mail, Insured Mail or International Parcel Post sent abroad. Please submit your request for an investigation in the same Branch/Post Office from where you sent the original item.
The same applies to the Registered Mail, Insured Mail or International Parcel sent from overseas.
However, please be informed that there are several countries where we cannot perform a search.

To request a search you need to submit a Search Request Form.

Search Request Form

調査請求書

Search Request Form( (xlsx:54kB)

Please present your ID to confirm the identity of a sender/receiver.
(Example: Driving License, Medical Insurance Card)

Please fill out and submit a Search Request Form in the same Branch/Post Office from where you sent the original item. Please note that we cannot take a search request by phone.

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