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Japan Post home > Yu-Pack (parcel)

Yu-Pack (parcel)

Your precious package is sent throughout Japan.
It can be sent not only from post offices throughout Japan, but also from convenience stores handling Yu-Pack parcels.

Important notice to our customers

Due to the impact of the 2016 Kumamoto Earthquake, there are areas with difficulties in the delivery of Yu-Pack parcels and other items. Please refer to the following page for details.

Impact of the 2016 Kumamoto Earthquake

Available size and weight

Size: A+B+C=170cm or less
Weight: up to 25kg

Differentiation of size

Size Parcel size
(total of length, width and height)
60 size Within 60cm
80 size Within 80cm
100 size Within 100cm
120 size Within 120cm
140 size Within 140cm
160 size Within 160cm
170 size Within 170cm

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Shipping fee/days required for delivery

Discount system of up to 180 yen is available for parcels carried in to a post office and multiple parcels dispatched at once.

Valuable discount system

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Features of Yu-Pack parcel

Preferred delivery date/time service
Please specify the date within 10 days and the parcel can be delivered on that date.
Delivery hours can be selected from six options below.
1 2 3
AM Around
12:00 - 14:00
Around
14:00 - 16:00
4 5 6
Around
16:00 - 18:00
Around
18:00 - 20:00
Around
20:00 - 21:00
Delivery on the preferred day and hours for the receiver
As for redelivery, forwarding to a preferred location and delivery according to preferred hours and date are available upon request from the addressee.
Sending from a convenience store
Yu-Pack parcels can be sent not only from post offices but also at locations handling Yu-Pack parcels such as convenience stores. Collection service is also available.

Search for a post office

Track and trace service
The state of delivery can be checked by using the inquiry number on the Yu-Pack label.

Track and trace service

Compensation system
Should the precious package be damaged or lost, the amount of actual damage up to 300,000 yen is compensated as a general rule.

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Available optional services

  • Cash on delivery (Japanese Version Only) Money collection service is implemented on behalf of the user. We also offer lump-sum transfer of money service in which the payment of the product price in lump sum in certain increments.
  • Pay on delivery (Japanese Version Only) Transportation charge/shipping fee can be paid when receiving the Yu-Pack parcel.
  • Receivable only by addressee (Japanese Version Only) With this service, Yu-Pack parcel is delivered only to the addressee.
  • Security service Process from the acceptance to delivery of Yu-Pack parcel is recorded, and the amount of actual damage is compensated as a general rule within the declared amount of insured value should the packages are damaged or lost.
    The amount of insured value declared at the time of dispatch is up to 500,000 yen.

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Purpose-specific Yu-Pack service

Hands-free Sightseeing Service is available at the Kyoto Central Post Office!

Kyoto Central Post Office offers a service to temporarily keep and deliver luggage to accommodations (Sightseeing Yu-Pack), so that tourists can enjoy their trips comfortably without carrying their luggage.

Hands-free Sightseeing Service

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Precautions of use

  • Please use the Yu-Pack label.
  • Correspondence cannot be included in a Yu-Pack parcel. However, unsealed attached notes such as brief notes on the content or a billing statement or invoice can be enclosed.
    Services with which correspondence cannot be sent
  • When "items that cannot be transported by air" are included in postal items and Yu-Pack parcels sent to airborne regions (mainly remote areas in Japan), delivery may be delayed.
    Please refer to the following pages for details.
    Quick table of airborne regions (Yu-Pack)

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Japan Post Co., Ltd.


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