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EAD Requirement for International Mail to EU Countries

August 11, 2021
(updated on September 30, 2021)
(updated on November 18, 2021)

European Union (EU) countries will strengthen the requirement for Electronic Advance Data (EAD) effective October 1, 2021. Therefore, there will be a greater risk that international mail items1 sent to EU countries2 without EAD or with insufficient/inaccurate EAD may be delayed or returned to the sender.

We cannot refund the postage on international mail items that are delayed or returned to senders owing to a determination made by the destination customs authority3.

Several cases have already occurred where some EU countries have delayed items or returned them to senders because of missing or insufficient/inaccurate EAD.

Please use the International Mail My Page Service for transmitting EAD.

  • International Mail My Page Service

https://www.post.japanpost.jp/intmypage/whatsmypage_en.html

  1. The following international mail services require transmission of EAD:
    EMS (containing goods), International parcels, Small packets, International ePacket and International ePacket Light.
  2. For a detailed list of countries/territories, please check here (PDF:132kB).
  3. We may partially refund the postage only in case an item is returned to the sender by the exchange office in Japan before being dispatched to its destination owing to a determination made by the destination customs authority.
EAD


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