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International Mail

Temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories (Updated on November 26)

November 26, 2020

Our acceptance of various international mail items has been temporarily suspended due to the novel coronavirus pandemic. Meanwhile, we will temporarily suspend acceptance of mail items as shown in the table below from November 27.

✔: acceptable, X: acceptance suspended, -: No service

*1: Surface parcel-post items are not accepted.

*2: Only some letter-post items are accepted. Check Appendix (PDF:437kB) for details.


Countries/Territories Previously From November 27
Air SAL Surface EMS Air SAL Surface EMS
Uganda X - X X - X X
Ethiopia X - *1 X X - X X
Canada X *2 X X
Ghana, Tanzania (United Rep.) - - X
Kenya X X X
Sierra Leone, Zimbabwe X - X X - X X

For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about delivery delays of mail items and other, please check here. We continue to temporarily suspend acceptance of mail items destined to various countries and territories because their postal operators are still not accepting inbound postal items and/or our transportation performance remains significantly reduced due to reduction of flights from/to Japan. Items which have already been accepted and cannot be dispatched to their destinations will be returned from the delivery offices to the senders in order.

In addition, because the global reduction of flights is continuing and the volume of outbound mail items from Japan is expected to increase toward the end of the year, please note in advance that considerable delivery delays are expected for outbound mail items.
If you are planning to send international mail items during the upcoming holiday period, please post them as early as possible.

We sincerely apologize for the inconvenience. It would be appreciated if you would kindly understand this situation in advance.


Japan Post Co., Ltd.

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