Delays for mail items destined to the United Kingdom and other countries/territories

NOTICE: Outbound mail operations in Japan have returned normal as of 24 August 2020

July 3, 2020

As we have previously announced, the novel coronavirus pandemic has caused a global reduction of flights. Accordingly, acceptance of international mail items to some countries/territories is temporarily suspended and delivery delays are expected for outbound mail items to other countries/territories.

Especially for mail items to the United Kingdom, Mexico and some Southeast Asian countries/territories, loading items onto airplanes destined for these countries/territories is expected to take about three weeks.

Therefore, we are trying our best to promptly dispatch as many postal items as possible to these countries/territories, in cooperation with airlines.

We sincerely apologize for the inconvenience and for the slowdowns in delivery. Your kind understanding during this difficult period would be very much appreciated.