Download Investigation Request Form
Investigation Request Form
If a mail item that you posted has not arrived, you can request an investigation at the Post Office for registered, insured, and e-packet light items, parcels, and EMS. If you sent a mail item abroad, you can request an inquiry at the post office where you mailed it. We apologize that we cannot accept inquiries by phone.
|Registered, insured, ePacket Light||Parcels||EMS|
|Period of inquiry||6 months from the day after posting.||6 months from the day after posting (in the case of South Africa one year*).||Please check the information for each country and territory because each one has a different period.|
- Please note that we cannot accept inquiries about parcels sent from South Africa.