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Temporary suspension of acceptance of mail items destined to China and delivery delays for mail items to Korea [as of 16:00, March 12]

January 28, 2020
Updated on January 29, 2020
Updated on January 31, 2020
Updated on February 3, 2020
Updated on February 5, 2020
Updated on February 13, 2020
Updated on February 27, 2020
Updated on March 3, 2020
Updated on March 12, 2020

Outbound mail items to China

As we have previously announced, considerable delivery delays are expected for mail items to China except for Hong Kong and Macao.
However, as transportation performance has declined drastically since March 9 due to immigration restrictions on visitors from China to Japan and restrictions on flights from/to that country, among other reasons, we are unable to make any prospect for dispatching mail items to China.
Therefore, acceptance of mail items destined to China will be temporarily suspended from March 13, except for some letter-post items such as letters, postcards and mail for the blind by air.

Temporarily suspended mail types EMS
Parcels by air, SAL and surface
Letter-post (small packets and printed matter) by air, SAL and surface
Letter-post (letters, postcards and mail for the blind) by surface
Continuously accepted mail types Letter-post (letters, postcards and mail for the blind) by air

Although some letter-post items to China can be accepted, considerable delivery delays are expected for them.
In addition, items which have already been accepted and cannot be dispatched to China will be returned from the delivery office to the sender in order, except for some letter-post items.

Outbound mail items to destinations other than China

  1. Mongolia
    Acceptance of mail items to Mongolia is temporarily suspended for the time being because mail cannot be transported due to cancellation of flights between Japan and Mongolia on account of the spread of the new coronavirus infection.
    Detailed information is provided at
    https://www.post.japanpost.jp/int/information/2020/0303_01_en.html
  2. Korea
    Considerable delivery delays are expected for outbound mail items to Korea due to the same restrictions as for items to China.
  3. Hong Kong and Macao
    Delivery delays might be experienced for outbound mail items to Hong Kong and Macao due to the same restrictions as for items to China.

Current situation for mail items in other countries and territories

The following information is based on notifications from other designated postal operators concerning delivery delays. The situation may change according to the circumstances. Updates will be provided as revised information is received.

Destined to China

The designated postal operator of China has informed us that delays will be experienced in the delivery of inbound mail items all over China due to the spread of the new coronavirus infection.
In addition, addressees will be contacted by phone before delivery and items will not be handed directly to addressees.

Destined to Mongolia

The designated postal operator of Mongolia has informed us that international post office in Mongolia will be closed until April 1 due to flight cancelations caused by the spread of the new coronavirus infection. In addition, the period of closure might be extended.

Destined to Korea

The designated postal operator of Korea has informed us that items will not be handed directly to addressees in the following area due to the spread of the new coronavirus infection.
Affected area: Daegu

Destined to Hong Kong

The designated postal operator serving Hong Kong has informed us that processing of all inbound and outbound mail will be temporarily suspended due to the spread of the new coronavirus infection.

Destined to Italy

The designated postal operator of Italy has informed us that mail delivery in all areas has been resumed, although items will not be handed directly to addressees.

We sincerely apologize for the inconvenience. It would be appreciated if you would kindly understand this situation in advance.



Japan Post Co., Ltd.


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