Confirmation of Outbound EMS Mail Notices Concerning EMS Track & Trace Service |
1 Important Notes for Tracking Display
Important Information regarding Searches
- Depending on the situation in certain countries, it may be either impossible to search for some tracking information or it may take considerable time before it is updated. In such cases, please visit your nearest post office to obtain the desired information.
- Due to time differences, the latest updates available at our website as well the display order may differ from the actual mail processing information.
- For countries/territories with which we are conducting information exchange trials, it may also be either impossible to search for some tracking information or it may take considerable time before it is updated.
- Please use the track & trace services available at the websites of postal operators in other countries.
(In cases where the desired information cannot be obtained using the “Additional Postal Services" link in Japan, updated information may already be available at the websites of other postal operators. Please use the “Links to Post Offices Abroad".)
1-(1) EMS bound for France and UK (in case of non-delivery due to absence)
EMS sent to France that is not delivered because of the addressee's absence is returned to the nearest post office, but please be aware that the tracing system will indicate it as having been “Received by the addressee".
Please note that when EMS items bound for UK are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address".
You may be able to obtain further details about the shipped items at the EMS tracking system website of the relevant country. You can access them by clicking the "Overseas Post Offices" link.
1-(2) EMS addressed to Germany (when held by local customs agents or consigned to a subsidiary delivery company)
EMS items addressed to Germany may be listed as “Returned because addressee absent" or “Delivered to addressee" in cases where it is being held by local customs agents or is consigned to a subsidiary delivery company. We apologize for any inconvenience.
1-(3) In case the item was mistakenly labeled "To be returned to sender" in the country of delivery, but was delivered to the addressee correctly
The following problem involving postal items sent abroad and resulting from the incorrect input is currently occurring. In cases where the input “To be returned to sender" was made, and even though the item would be delivered to the addressee after that, when using the tracking service, the relevant display would still show “Returned to sender". Although the display shows “Returned to sender", it is possible to determine the location of the item since the field for the prefecture name indicates “Foreign country name".
We are currently discussing the issue with the authorities in the countries involved in order to prevent any further incorrect input and are also undertaking measures to improve the system within Japan. It may, however, take some time until the situation is resolved. We apologize for the inconvenience.
【Incorrect input example】
Status of an item sent from Japan to the USA was mistakenly changed to “To be returned to sender"in the USA on November 1, but was delivered to the addressee on November 2.
| Date | Status | Details | Handing Branch | Prefecture Name |
| Postal Code Number | ||||
| October 28 17:02 |
Posting/Collection | - | Yamanashi Branch | Yamanashi Prefecture |
| 405-8799 | ||||
| October 29 3:23 |
Dispatched from inward office of exchange | - | Tokyo International Branch | Tokyo Metropolitan |
| 138-8799 | ||||
| October 29 14:32 |
Arrival at outward office of exchange | - | AMC SFO | USA |
| - | ||||
| October 30 07:30 |
Dispatched from inward office of exchange | - | AMC SFO | USA |
| - | ||||
| November 1 06:27 |
Arrival | - | 95117 | USA |
| - | ||||
| November 1 11:21 |
To be returned to sender | Address is unknown | 95129 | USA |
| - | ||||
| November 2 16:52 |
Returned to sender | - | 95117 | ※USA |
| - |
- If in the delivery country the item's status in mistakenly changed to “To be returned to sender", it will be showing “Returned to sender" even though the item is delivered to the addressee. In this case, the field for the prefecture name would show “Name of the country of delivery"
1-(4) Tracking System Notifications about the Customs Clearance Procedures as well as Delivery Status for the Mail Shipped from Abroad
ア Mail shipped from abroad undergoes customs clearance procedures at one of the six international exchange offices located in Japan.
The exchange office where the clearance procedures are carried out varies depending on the address of the recipient.
Therefore in cases where a postal item from abroad arrives to an international exchange office outside of the addressee's jurisdiction,
it will be resent to the relevant office for the customs clearance procedures. In the postal tracking system the status of such an item
will be displayed as "Transported in bond". After the item arrives to the relevant international exchange office the message will be changed to "Arrived in bond".
Please note that the customs clearance procedures are under way unless the "Dispatched from the international exchange office" message appears.
| Date | Status | Details | Post Office | Prefecture |
| Postal Code Number | ||||
| Feb 8 17:40 |
Posting/Collection | - | 200002 | CHINA |
| - | ||||
| Feb 8 21:13 |
Dispatched from outward office of exchange | - | SHANGHAI D | CHINA |
| - | ||||
| Feb 9 13:42 |
Arrival at inward office of exchange | - | TOKYO INT | Tokyo Metropolitan |
| 138-8799 | ||||
| Feb 9 21:20 |
En route | - | TOKYO INT | Tokyo Metropolitan |
| 138-8799 | ||||
| Feb 10 08:34 |
En route | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 10 14:35 |
Dispatched from Exchange Office | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 11 04:03 |
En route | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 06:35 |
Arrival | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 11:03 |
Final delivery | - | GIFU CPO | Gifu Prefecture |
| 500-8799 |
イ For the status of the postal items shipped from abroad, please check the "International Mail Tracking Service" (https://www.post.japanpost.jp/int/index_en.html).
ウ To inquire about the customs clearance procedures for the mail shipped from abroad please contact the customs officer of the relevant jurisdiction （http://www.customs.go.jp/english/c-answer_e/sonota/9301_e.htm）.
1-(5) Tracking inquiry using barcode number attached to customs declaration form (CN22)
The barcode number attached to customs declaration form (CN22) (for instance, UA111111111JP or UA222222222US) is not the barcode used for international tracking.
Please note that postal items sent to or from foreign countries cannot be tracked with this number in Japan.
1-(6) About Incorrect Indication in Tracking Results for Postal Items Addressed for Canada
There is currently a problem where the tracking results for a part of postal items addressed for Canada that were returned to sender before being shipped from Japan display the status “Stored in the receiving country" instead of “Withdrawal from the post". This is a problem related to the system of the Canada Post. We have requested to fix this defect, but it may take some time until the problem is resolved. We apologize for inconvenience and thank you for your understanding.
【Example of Incorrect Indication】
Refers to cases of incorrect indication where the tracking results for postal items addressed for Canada that were returned to sender before being shipped from Japan display the status “Stored in the receiving country" instead of “Withdrawal from the post".
| Date | Status | Details | Post Office | Prefecture |
|---|---|---|---|---|
| Postal Code Number | ||||
| June 16 12:51 |
Posting/Collection | - | Ujiogurayama Post Office | Kyoto Prefecture |
| 611-0002 | ||||
| June 17 1:57 |
Dispatched from inward office of exchange | - | Osaka International Branch | Osaka Prefecture |
| 549-8799 | ||||
| June 22 | Stored | - | K1V | CANADA |
| - |
1-(7) Regarding Erroneous Indications in Tracking Results for Postal Items Addressed to China
There is currently a problem regarding the tracking results for some postal items addressed to China. The items are scanned in China, and an incorrect country name such as “Japan” is indicated in the column of “Prefecture / Country” in the details of the search results. This problem is caused by issues with tracking data scanned in China.
We are currently requesting that China Post take measures toward the prompt improvement of the situation. We apologize for any inconvenience that may arise until the situation is improved and ask for your kind understanding.
【Example of Incorrect Indication】
The item was delivered to the addressee in China, and an incorrect country name “Japan” was indicated in the column of “Prefecture / Country” in the details of the search results.
| State occurrence date (In local time if occurred overseas) |
Shipping track record | Details | Office | Prefecture / Country |
|---|---|---|---|---|
| ZIP code (Postal code number) |
||||
| 1/6/2016 13:30 | Posting/Collection | - | TEMPAKU | AICHI |
| 468-8799 | ||||
| 1/6/2016 22:05 | En route | - | NAGOYAJINGU | AICHI |
| 469-8799 | ||||
| 1/7/2016 10:30 | Dispatch from outward office of exchange | - | CHUBU INT | AICHI |
| 479-0199 | ||||
| 1/9/2016 15:43 | Arrival at inward office of exchange | - | BEIJING | JAPAN* |
| 1/12/2016 16:21 | Final delivery | - | 710082 | JAPAN* |
|
*
|
The item is scanned in China, and an incorrect country name such as “Japan” is indicated in the column of “Prefecture / Country” in the details of the search results. This is caused by issues with tracking data scanned in China.
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