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1  Important Notes for Tracking Display

Countries/Territories with searchable information

(Please carefully read the following important information before performing a search.)

Important Information regarding Searches

1-(1)  EMS bound for France and UK (in case of non-delivery due to absence)

EMS sent to France that is not delivered because of the addressee's absence is returned to the nearest post office, but please be aware that the tracing system will indicate it as having been “Received by the addressee".

Please note that when EMS items bound for UK are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address".

You may be able to obtain further details about the shipped items at the EMS tracking system website of the relevant country. You can access them by clicking the "Overseas Post Offices" link.

1-(2)  EMS addressed to Germany (when held by local customs agents or consigned to a subsidiary delivery company)

EMS items addressed to Germany may be listed as “Returned because addressee absent" or “Delivered to addressee" in cases where it is being held by local customs agents or is consigned to a subsidiary delivery company. We apologize for any inconvenience.

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1-(3)  In case the item was mistakenly labeled "To be returned to sender" in the country of delivery, but was delivered to the addressee correctly

The following problem involving postal items sent abroad and resulting from the incorrect input is currently occurring. In cases where the input “To be returned to sender" was made, and even though the item would be delivered to the addressee after that, when using the tracking service, the relevant display would still show “Returned to sender". Although the display shows “Returned to sender", it is possible to determine the location of the item since the field for the prefecture name indicates “Foreign country name".

We are currently discussing the issue with the authorities in the countries involved in order to prevent any further incorrect input and are also undertaking measures to improve the system within Japan. It may, however, take some time until the situation is resolved. We apologize for the inconvenience.

Date	Status	Details	Handing Branch	Prefecture Name
			Postal Code Number
October 28 17:02	Posting/Collection	-	Yamanashi Branch	Yamanashi Prefecture
			405-8799
October 29 3:23	Dispatched from inward office of exchange	-	Tokyo International Branch	Tokyo Metropolitan
			138-8799
October 29 14:32	Arrival at outward office of exchange	-	AMC SFO	USA
			-
October 30 07:30	Dispatched from inward office of exchange	-	AMC SFO	USA
			-
November 1 06:27	Arrival	-	95117	USA
			-
November 1 11:21	To be returned to sender	Address is unknown	95129	USA
			-
November 2 16:52	Returned to sender	-	95117	※USA
			-

• If in the delivery country the item's status in mistakenly changed to “To be returned to sender", it will be showing “Returned to sender" even though the item is delivered to the addressee. In this case, the field for the prefecture name would show “Name of the country of delivery"

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1-(4)  Tracking System Notifications about the Customs Clearance Procedures as well as Delivery Status for the Mail Shipped from Abroad

1-(5)  Tracking inquiry using barcode number attached to customs declaration form (CN22)

The barcode number attached to customs declaration form (CN22) (for instance, UA111111111JP or UA222222222US) is not the barcode used for international tracking.
Please note that postal items sent to or from foreign countries cannot be tracked with this number in Japan.

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1-(6)  About Incorrect Indication in Tracking Results for Postal Items Addressed for Canada

There is currently a problem where the tracking results for a part of postal items addressed for Canada that were returned to sender before being shipped from Japan display the status “Stored in the receiving country" instead of “Withdrawal from the post". This is a problem related to the system of the Canada Post. We have requested to fix this defect, but it may take some time until the problem is resolved. We apologize for inconvenience and thank you for your understanding.

Date	Status	Details	Post Office	Prefecture
			Postal Code Number
June 16 12:51	Posting/Collection	-	Ujiogurayama Post Office	Kyoto Prefecture
			611-0002
June 17 1:57	Dispatched from inward office of exchange	-	Osaka International Branch	Osaka Prefecture
			549-8799
June 22	Stored	-	K1V	CANADA
			-

1-(7)  Regarding Erroneous Indications in Tracking Results for Postal Items Addressed to China

There is currently a problem regarding the tracking results for some postal items addressed to China. The items are scanned in China, and an incorrect country name such as “Japan” is indicated in the column of “Prefecture / Country” in the details of the search results. This problem is caused by issues with tracking data scanned in China.
We are currently requesting that China Post take measures toward the prompt improvement of the situation. We apologize for any inconvenience that may arise until the situation is improved and ask for your kind understanding.

State occurrence date (In local time if occurred overseas)	Shipping track record	Details	Office	Prefecture / Country
			ZIP code (Postal code number)
1/6/2016 13:30	Posting/Collection	-	TEMPAKU	AICHI
			468-8799
1/6/2016 22:05	En route	-	NAGOYAJINGU	AICHI
			469-8799
1/7/2016 10:30	Dispatch from outward office of exchange	-	CHUBU INT	AICHI
			479-0199
1/9/2016 15:43	Arrival at inward office of exchange	-	BEIJING	JAPAN*
1/12/2016 16:21	Final delivery	-	710082	JAPAN*

*	The item is scanned in China, and an incorrect country name such as “Japan” is indicated in the column of “Prefecture / Country” in the details of the search results. This is caused by issues with tracking data scanned in China.

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2  Countries/Territories with searchable information

2-(1)  EMS

Classification	Countries/Areas that are currently exchanging tracking and tracing information	Countries/Areas conducting information exchange on a trial basis
Asia	Korea, Cambodia, Guam, Singapore, Thailand, Taiwan, China, Nepal, Bhutan, Brunei, Vietnam, Hong Kong, Philippines, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos	India, Indonesia, Pakistan
Oceania	Australia, New Zealand	Papua New Guinea, Fiji
North and Central America	El Salvador, Canada, Costa Rica, Barbados, USA, Trinidad and Tobago	Cuba, Jamaica, Panama, Mexico
Middle East	UAE, Israel, Iran, Cyprus, Saudi Arabia, Lebanon	Qatar, Turkey, Jordan, Syria
Europe	Iceland, Ireland, Azerbaijan, Italy, Ukraine, United Kingdom, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Luxembourg	North Macedonia, Slovakia, Slovenia, Rumania, Russia
South America	Argentina, Chile, Brazil, Peru	Uruguay, Ecuador, Colombia, Paraguay, Venezuela
Africa	Uganda, Ethiopia, Ghana, Tunisia, Madagascar, Morocco, Rwanda	Algeria, Egypt, Gabon, Kenya, Zimbabwe, Tanzania, Togo, Botswana, Senegal

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2-(2)  Postal parcels (Airmail)

Classification	Approximate number of days until the delivery information is updated※	Countries/Territories with searchable information	Countries/Territories with which Japan Post carries out a trial information exchange
Asia	Around 1 week	Hong Kong, Korea	-
	Around 10 days～2 weeks	China, Cambodia, Myanmar, Mongolia, Malaysia, Singapore, Thailand, Taiwan, Bhutan	Indonesia, Sri Lanka, Guam
Oceania	Around 10 days～2 weeks	Australia, Fiji, New Zealand	Papua New Guinea, Tonga
North and Central America	Around 10 days～2 weeks	Canada, Costa Rica	USA, Cayman Islands
Middle and Near East	Around 1 week～10 days	UAE	-
	Around 2 weeks	Cyprus	IranI, srael
Europe	Around 10 days～2 weeks	Austria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Hungary, Ireland, Lithuania, Luxembourg, Moldova, Netherlands, Norway, Poland, Sweden, Slovenia	Belgium, Finland, Romania, Latvia, Portugal
South America	Around 2 weeks	-	Argentina, Colombia
Africa	Around 2 weeks	Ethiopia	Egypt, Madagascar

•  Approximate number of days until the delivery information is updated

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2-(3)  Postal parcels (SAL)

Classification	Approximate number of days until the delivery information is updated※	Countries/Territories with searchable information	Countries/Territories with which Japan Post carries out a trial information exchange
Asia	Around 2～3 weeks	China, Hong Kong, Malaysia, Singapore, Thailand	Guam
	Around 1 month	-	Indonesia, Sri Lanka
Oceania	Around 2～3 weeks	Australia, New Zealand	-
North and Central America	Around 2～3 weeks	Canada, USA	-
Middle and Near East	Around 2～3 weeks	UAE, Israel	-
Europe	Around 2～3 weeks	Austria, Switzerland, Belarus, Germany, Denmark, Estonia, France, United Kingdom, Hungary, Belgium, Finland, Ireland, Iceland, Luxembourg, Latvia, Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Ukraine	Czech Republic, Spain
	Around 3 weeks～1 month	Lithuania, Moldova	Croatia
South America	Around 3 weeks～1 month	Argentina	Colombia
Africa	Around 2～3 weeks	-	Egypt, South Africa

•  Approximate number of days until the delivery information is updated

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2-(4)  Postal parcels (Surface Mail)

Classification	Approximate number of days until the delivery information is updated※	Countries/Territories with searchable information	Countries/Territories with which Japan Post carries out a trial information exchange
Asia	Around 2 weeks～1 month	Hong Kong, Korea, Taiwan	-
	Around 2 months	Indonesia, China, Cambodia, Mongolia, Malaysia, Guam, Laos, Singapore, Thailand	Sri Lanka
	Around 3 months	Bhutan, Myanmar	-
Oceania	Around 2 months	Australia, Fiji, Tonga, Papua New Guinea	-
	Around 3 months	New Caledonia, Samoa	-
North and Central America	Around 2 months	Canada, USA	Costa Rica
	Around 3 months	-	Jamaica
Middle and Near East	Around 2 months	UAE, Israel, Syria, Jordan, Iran, Cyprus	-
Europe	Around 2 months	Germany, Netherlands, Slovenia, Spain	-
	Around 3 months	Ireland, Iceland, United Kingdom, Austria, Switzerland, Czech Republic, Denmark, Estonia, Belarus, Belgium, Poland, France, Croatia, Hungary, Lithuania, Latvia, Romania, Norway, Portugal, Russia, Ukraine	Finland, Luxembourg, Moldova, Sweden, Bulgaria
South America	Around 3 months	Brazil	Argentina, Colombia, Uruguay
Africa	Around 2 months	-	Ethiopia
	Around 3 months	-	Egypt

•  Approximate number of days until the delivery information is updated

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2-(5)  Registered/Insured Items (Airmail)

Classification	Approximate number of days until the delivery information is updated※	Countries/Territories with searchable information	Countries/Territories with which Japan Post carries out a trial information exchange
Asia	Around 1～2 weeks	China, Hong Kong, Korea, Singapore, Mongolia, Taiwan	Laos
Oceania	Around 1～2 weeks	New Zealand, Fiji	Vanuatu
North and Central America	Around 10 days～2 weeks	-	USA, El Salvador
Middle and Near East	Around 10 days～2 weeks	-	Turkey
Europe	Around 10 days～ 2 weeks	Netherlands, Switzerland, Denmark, Estonia, Spain, France, Belgium, Croatia, Hungary, Ireland, Sweden, Luxembourg	Germany, Bulgaria
South America	Around 2 weeks	-	Ecuador
Africa	Around 2 weeks	Botswana	Nigeria

•  Approximate number of days until the delivery information is updated

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2-(6)  Registered Mail (SAL)

Classification	Approximate number of days until the delivery information is updated※	Countries/Territories with searchable information	Countries/Territories with which Japan Post carries out a trial information exchange
Asia	Around 2～3 weeks	Singapore, China, Hong Kong, Indonesia	-
Oceania	Around 1～2 weeks	New Zealand	-
North and Central America	Around 2～3 weeks	-	USA
Near and Middle east	Around 2～3 weeks	-	Turkey
Europe	Around 2～3 weeks	Netherlands, Croatia, Switzerland, Slovakia, Estonia, Spain, France, Belgium, Ireland, Sweden, Luxembourg	United Kingdom
South America	Around 2～3 weeks	-	Argentina
Africa	Around 2～3 weeks	-	Egypt

•  Approximate number of days until the delivery information is updated

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