Download Investigation Request Form
Investigation Request Form
We can conduct investigation about overseas-bound registered and insured mail as well as international small packets if less than 6 months have passed since the day of the shipment (in case of South Africa, less than one year).
We can also conduct investigation for registered and insured mail as well as international small packets sent from abroad (except for items sent from South Africa).
However, please note that in case of registered and insured mail sent from abroad, it is necessary to provide the certificate of receipt from the post office.
You can submit your investigation request to the post office from where the original shipment was made.
Please provide an ID of a sender or an addressee for verification purposes
(driving license, health insurance card etc).