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Important Information

Important Notice regarding International Mail

  • Items that cannot be sent as international mail (dangerous items as well as items prohibited for import in the receiving country)
    • Before posting an item, please ensure that it contains no dangerous items, or anything that falls under "Items that cannot be sent as international mail."

      Regarding items that cannot be sent as international mail

    • Received mail will have its contents inspected by X-ray or the like, and anything that is prohibited from being sent as international mail may be returned to sender without being sent overseas.
  • The customs clearance procedures for sending items by international mail that are more than 200,000 yen in value

    Permission must be obtained to send overseas or receive from overseas mail with enclosures that have a combined value of 200,000 yen or more. Please apply to Customs for an import/export permit.

    More about customs clearance procedures

  • Revisions to the Customs Clearance Rules

    We will make revisions to the Customs Clearance Rules about "Customs clearance fees for international mail" announced in the press release issued on March 28, 2016.

    • Revisions to the "Customs Clearance Rules for the Mail Intended to be Imported" will take effect on October 1, 2016.
    • Revisions to the “Customs Clearance Rules for the Mail Intended to be Exported” will take effect on April 1, 2017.

    * For more information regarding the new Customs Clearance Rules, please click the following link.

    Customs Clearance Rules for the Mail Intended to be Imported (PDF:112kB)

    Customs Clearance Rules for the Mail Intended to be Exported (PDF:112kB)

    Press Release (PDF:137kB)

  • Customs Clearance Fee, Customs Duty and Consumption Tax for International Mail

    When postal items are sent to and received from abroad, they may be subjected to customs duty as well as consumption tax according to the sum and quantity of their content. Additionally, the postal entity of the destination country may charge customs clearance fee. Please be informed that paying the relevant taxes is the responsibility of the recipient.

  • Handling of Undelivered Parcels

    When sending a parcel abroad, the sender can choose a way of handling the item if it fails to be delivered to the recipient. If you choose a return or redirection service, you will be charged additionally for returning or redirecting the parcel.
    Please be informed that this additional charge for a return service will be claimed by the Postal Company overseas and may be more expensive than the fee paid in Japan when sending the item initially.
    In case of EMS, however, there is no charge for the return service.

  • Handling of postal items addressed to U.S. military bases in other countries

    Some postal items addressed to U.S. military bases in the U.S.A. or other countries and having the following indications as in the address may be returned as undeliverable items because of insufficient address.

    1. "APO" and five- or nine-digit postal codes
    2. "FPO" and five- or nine-digit postal codes

    In addition, in some destination counties, postal items are safely delivered to U.S. military bases, but tracking results are not available for certain reasons even though the postal operators in those countries provide track and trace service.

    Your kind understanding would be very much appreciated.

Some countries/territories may experience temporary postal delays.

For Recent Operational Situation click here

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