International Mail

International Mail My page ServiceFAQ

Here are some frequently asked questions and answers about the International Mail My Page service.

Here are some frequently asked questions and answers about the Internatilnal Mail My Page service.

Contents

International Mail My Page Service in general

Registration

EMS label printing online registration service

Service


Shipping


Conditions for the registration

Online Shipping Tool

The Service


Applying for the Pouch


Printed Forms

Address book/Contents List

My Calendar

Q&A

Q 1 What should I do to remove my personal details?

A 1

We are sorry for the inconvenience but please get in touch with the My Page service office.

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Q 2 What is the International Mail My Page service?

A 2

The International Mail service provides a personal website for International Mail customers to have access to various other services.

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Q 3 I want to use the service but I do not have access to the Internet.

A 3

We are very sorry but we only provide our service through the website.

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Q 4 I have not used my account for some time and can no longer log in.

A 4

Accounts are removed automatically when there is no access for 6 months since the last login date.

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Q 5 What do I need to register?

A 5

You will need your name, address, phone number, e-mail address, password of your choice and secret question and its answer.

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Q 6 I have forgotten my password.

A 6

We will reissue your password in that case. Please follow the procedure by clicking 'forgot pass ward?' in the login page.

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Q 7 I cannot complete registration because I receive an error message.

A 7

Please try to register once again. If you continue to receive the error message, we are afraid you need to contact the International Mail My Page service office.

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Q 8 When I try to login, I get message 'temporary registered user cannot login'.

A 8

You are unable to login because your status is temporary registered. 
Please go to the link in the registration confirmation mail and try to login again.

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Q 9 When I try to login, I get message 'suspended user cannot log in'.

A 9

When you fail to login certain times, you become unable to login that same day.
If you are in a hurry, please contact the International Mail My Page service office.

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Q10 What is the EMS label printing online registration service?

A 10

We print both sender's and recipient's addresses on EMS labels and deliver them to your home.

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Q11 How long will it take for the label to send?

A 11

The labels will be mailed to your registered address within about two business days* and delivered within about five business days from the date of your order.

* business days...weekdays except for public holidays from Dec. 29 - Jan. 3

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Q12 What should I do if I want to send mail to several different addresses?

A 12

You can register several different recipient addresses. Please add the information through the printing ordering page or address book.

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Q13 Am I allowed to make an order more than once in a day?

A 13

Yes, you can make order as many times as you want.

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Q14 Is there a charge for the service?

A 14

Our service is free.

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Q15 What is the difference between labels for documents and labels for goods?

A 15

Labels for documents are for sending documents only, and the labels for goods are for documents plus goods.

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Q16 How many labels can I request?

A 16

For individual customer, a maximum labels per order is 5. For corporate customer, a maximum labels per order is 50.

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Q17 I want to request more than labels I can order at once.

A 17

Our service only allows you to request the maximum number of labels (Individual customer:5, Corporate customer:50) Please make a separate order if you want to request more.

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Q18 I made a mistake on the label when I registered. Can I modify it?

A 18

Unfortunately, you cannot modify the information once you have registered. I'm sorry to trouble you, but please login the page to modify the information and place another order.

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Q19 When I register addresses of foreign countries, do both sender's and recipient's addresses have to be written in their language?

A 19

Please note that you can use only alphabets and numbers for sender's address, and alphabets, numbers and Chinese for recipient's address.

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Q20 What is the 'invoice'?

A 20

'Invoice' is a document officially called 'custom invoice' (Shiire-sho in Japanese) which is required in entry procedure. It is required when items go through customs to declare its contents. When you use EMS, the number of invoices you need depends on the country that you are sending items to. Please check in the JP Post website or contact our customer service (0120-593155).

* We no longer provide invoice printing service for any orders made after March 27. Please accept our apologies for the inconvenience.

Download Invoice Format

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Q21 I have not received the labels that I ordered.

A 21

We are sorry but please confirm that your order is complete in the order history, and contact International Mail My Page service office.

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Q22 I do not remember having registered myself.

A 22

Please confirm that you do not have any record of your order in the order history, and contact EMS My Page service office.

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Q23 The labels I ordered are printed incorrectly.

A 23

Please check the details of your order in the order history,and contact International My Page service office.

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Q24 I have an urgent order, is there any express option?

A 24

If you have an urgent need, please visit your local post office branches. They will provide you with blank labels. International ePacket (e Registered Air Small Packet) and International ePacket Light (Acceptance-recorded SAL Small Packet) are available only on Online Shipping Tool.

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Q25 I want to arrange a specific deliver date. I want to know the specific date of arrival (or delivery) .

A 25

Unfortunately, you cannot arrange a specific date as we ship it by Standard Mail Service.

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Q26 How will my labels be delivered?

A 26

We ship it through Standard Mail Service.

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Q27 What criteria do I need to fulfill to register for label printing?

A 27
  • We accept orders online only.
  • Printed label of recipients is limited to domestic addresses.
  • For sender's address, you can use only alphabets and numbers, and for recipient's address you can use letters above and Chinese.

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Q28 Can corporate customers apply?

A 28

Corporate customers can apply if they have specified "Corporate customer" in the registration process for the International My-page Service.

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Q29 Can you send the labels that I order overseas?

A 29

This service is targeted for customers who have domestic addresses (i.e. who receives the printed labels) within Japan only.

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Q30 I do not know the recipient's address, can you only print senders?

A 30

Yes, if you want labels with only sender's address printed, you can choose the option 'leave the recipient's address blank' in ordering procedure.

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Q31 What kind of service is the Online Shipping Tool?

A 31

The Online Shipping Tool is a service by which the necessary documents, such as the EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail dispatch form and invoice, can be printed out with a private- or work-use printer on ordinary A4 paper and used to send EMS, International Postal Parcel, International ePacket, International ePacket Light and International Registered Mail items.

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Q32 What can I do with the Online Shipping Tool?

A 32
  1. Print the EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail label, the Customs declaration, and the invoice.
  2. Order pouches, for inserting a printed label into and affixing it to the package.
  3. Note:This cannot be used for any other mail (Regular Mail or International Parcel Mail) except for the Registered Mail.

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Q33 What is "See data which is expected to ship," and what is it for?

A 33

The data on the dispatch form for the registration of the shipping tool is temporarily saved.
The registration data on the dispatch form can be printed out, edited, or deleted. The data will be saved for 7 days.

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Q34 What is "See Shipping history," and what is it for?

A 34

History of dispatch form data created in the past using the Online Shipping Tool is saved.
The details of the data can be accessed, deleted, used to create new dispatch forms, or to track packages.
Data that is not sent within seven days of being printed, and data for which six months have passed since the sending date, will be automatically deleted.

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Q35 Can a dispatch form handle languages other than English?

A 35

No languages are handled other than English;
Chinese can be used only in the addressee portion.

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Q36 What is the procedure for registering the contents?

A 36

Registration of the details of the contents is possible if "Goods" is selected to describe them.
Please register the contents using "Register contents.
Also, if registering the contents list, you may also select from the "Browse contents list."

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Q37 What is the procedure for registering dispatch-related data?

A 37

Data for packages sent by EMS, International Postal Parcel, International ePacket (e Registered Air Small Packet), International ePacket Light (Acceptance-recorded SAL Small Packet) and International Registered Mail can be entered into the dispatch data. Please enter data such as scheduled date of dispatch and total weight of the package(s).The scheduled date of dispatch should be no longer than a week from that time. Also, please set the number of dispatch forms to be printed for EMS.

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Q38 What is the procedure for printing dispatch forms?

A 38

Once you have registered a dispatch form and assented to the precautionary items, you are taken to the print screen.
A preview in PDF format will appear. Click the "Print" icon to print it out.

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Q39 What is the procedure for printing out the customer's name, branch, and post office copy?

A 39

Once you have registered a dispatch form and assented to the precautionary items, you are taken to the print screen.
A preview in PDF format will appear. Click the "Print" icon to print it out.

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Q40 I want to check the content of a dispatch label I printed before.

A 40

Data from past dispatch invoices can be viewed via the "See Shipping history" in the Online Shipping Tool. Click "Details" to check on the details of the data.

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Q41 I made a mistake in printing out a dispatch form. Can I print it out again?

A 41

Once a dispatch form has been printed out, you cannot print out another using the same EMS and other International Mail inquiry number; however, a new dispatch form can be printed out using the same data by selected "Resend" from the "See Shipping history" menu. A dispatch form printed using "Reprint" may be used only for record keeping purposes. It cannot be used to send an EMS and other International Mail item.

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Q42 I want to create a new dispatch form using old data.

A 42

You can create a new dispatch form by using "Re-dispatch" from "See Shipping history."

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Q43 The dispatch information in "See Shipping history" won't refresh.

A 43

The information in "See Shipping history" is updated twice a day. At those times your latest dispatch history will become visible. Click on "Tracking" to view detailed dispatch information. There may also be cases when you can't access information from certain countries or regions. Please go to "Notice about the International Mail tracking service" for details.

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Q44 What is a Pouch?

A 44

A pouch is for affixing the EMS label, printed using the Online Shipping Tool, to the package. The printed label is folded in half and inserted into a pouch, which is then affixed to the package. A pouch is approximately half the size of a sheet of A4, so please make sure that the package is big enough to take it.

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Q45 How do I apply for pouches?

A 45

Please apply for the number of pouches you want, and where they should be sent to, using the "Pouch Request" in the Online Shipping Tool. The delivery address can be different from the registered address.

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Q46 After ordering, how long does it take for pouches to arrive?

A 46

They will be sent to your registered address or to a separately specified address in about two business days* and delivered within about five business days after receipt of your order.

* business days...weekdays except for public holidays from Dec. 29 - Jan. 3

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Q47 Does applying for pouches cost anything?

A 47

No, they will be sent to you for free.

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Q48 How many pouches can be sent?

A 48

A maximum of 50 pouches can be ordered at one time.
The maximum number of pouches that can be ordered per month is 300.

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Q49 I made a mistake with the number of Pouches I ordered (with the delivery address). Can I correct it?

A 49

Once ordered, the number of pouches ordered (and the address for them to be sent to) cannot be amended.
Please understand that they will be sent as initially ordered.

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Q50 Can I get pouches sent to an address outside Japan?

A 50

We are sorry, but this service is not available outside of Japan.

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Q51 I need pouches as quickly as possible.

A 51

Pouches ordered through the Online Shipping Tool will be mailed in two business days* and delivered in about five business days after receipt of your order. Because this is solely a web-based service, pouches are not available from local branches or post offices. Please order all the pouches you need in advance.

* business days...weekdays except for public holidays from Dec. 29 - Jan. 3

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Q52 Can I get the Pouch from a branch of the Post Office?

A 52

We are sorry, but this is solely an internet-based service, and pouches are not available from local branches or post offices. Please order, using this service, all the pouches you need in advance.

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Q53 How will the pouches be sent?

A 53

By ordinary post.

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Q54 I ordered pouches but still haven't received them.

A 54

Please confirm that your order was completed by checking for mail sent to you the customer upon completion of the order, and direct any inquiries to the office for the International My-page Service.

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Q55 Please tell me more about the dispatch form.

A 55

Please check the output documents which should be in the pouch. For details, please click here "Handling procedure" for more information.

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Q56 What about the customer and branch copies?

A 56

Please check the output documents which should keep for your records or submit to the post office. For details, please click here "Handling procedure" for more information.

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Q57 What about the Customs consignment form that also gets printed out?

A 57

The customer is required to complete an export declaration if the total value of the goods enclosed in the postal item exceeds 200,000 yen. The Customs consignment form is necessary when the Japan Post Co., Ltd. is consigned the task of acting as representative or agent for Customs declaration purposes. After entering the consignment date, and name, address and telephone number of the sender, please present the postal item at the branch or post office counter along with the EMS receipt form and the receipt copy.
When doing the procedures, please refer to "Customs regulations in regard to postal items for export"

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Q58 Does it matter what size and color of paper I use to print on?

A 58

For the dispatch form and copy, please use white A4 paper.

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Q59 What type of printers can be used?

A 59

We recommend that you use laser or inkjet printers compatible with A4-size paper of the Japanese Industrial Standards, set to more than 600dpi resolution (capable of printing letters and barcodes in a clear fashion).

< On the usage of laser or inkjet printers >
In cases listed below the quality of printing may lower and the signs or barcode on the printed label may be unreadable which can lead to the difficulties with the delivery. Please be aware that in such cases it may be necessary to remake the label or it may happen that the tracking information is not viewable.
・If supplies (such as a recycled toner or ink cartridge) rather than the genuine ones indicated by the printer maker are used.
・If clear printing is impossible due to the low ink charge or clogging as well as other similar issues.
・If there are blots on the printed area due to the hands' sweat, friction or humidity as well as similar causes.

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Q60 Can I use a copy of the printed dispatch form?

A 60

No, please do not use copies of the dispatch form.

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Q61 If I do not have a pouch, can I send a postal item without one?

A 61

No, a dispatch form printed using the Online Shipping Tool must be sent using a pouch. Please order pouches in advance when using this site.

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Q62 I can't add to the address book or contents list.

A 62

The address book for personal use can include up to 99 sender/addressee information records. Up to 1000 records can be registered into the corporate address book.
Similarly, the items list can store up to 99 records in case of personal use and 1000 records in case of corporate use.
Records exceeding these numbers cannot be added, so we recommend you to either delete or edit your previous records.

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Q63 The information that I registered as recipient seems to have been registered as sender.

A 63

Please make sure to choose register either as sender or as recipient in 'view address book'before you make a request. More information about the registration process can be found in 'How to Use'.

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Q64 Can I register in Chinese?

A 64

Entries in the address book (addressees only) may be made in Chinese.
Entries in the contents list cannot be made in Chinese.

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Q65 I want to import data into (or export it from) the contents list.

A 65

To find out how to import and export data, please go to 'How to Use'.

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Q66 What is "My Calendar"?

A 66

"My Calendar" is a service that helps you keep a record of your memorable dates and other schedule as well as of the number of the items you have shipped.

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Q67 What can you do with "My Calendar"?

A 67
  • Make a record of your memorable dates, events and work related schedule.
  • Print out the labels and make online shipments easily by recording the receivers' addresses related to your schedule.
  • Look up national holidays of the major countries.
  • Keep a track of the number of the shipments you made by date.

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Q68 How to register your schedule?

A 68

Please check the "Usage Rules".

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Q69 Where are the notification e-mails about the registered schedule sent?

A 69

The notification e-mails are sent to the e-mail address provided by the user upon registering as a "My Page Service" member.

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