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Confirmation of Outbound EMS Mail

Notices Concerning EMS Track & Trace Service

1  Important Notes for Tracking Display

Countries/Territories with searchable information

(Please carefully read the following important information before performing a search.)

Important Information regarding Searches

  • Depending on the situation in certain countries, it may be either impossible to search for some tracking information or it may take considerable time before it is updated. In such cases, please visit your nearest post office to obtain the desired information.
  • Due to time differences, the latest updates available at our website as well the display order may differ from the actual mail processing information.
  • For countries/territories with which we are conducting information exchange trials, it may also be either impossible to search for some tracking information or it may take considerable time before it is updated.
  • Please use the track & trace services available at the websites of postal operators in other countries.
    (In cases where the desired information cannot be obtained using the “Additional Postal Services" link in Japan, updated information may already be available at the websites of other postal operators. Please use the “Links to Post Offices Abroad".)
  • “Approximate number of days until delivery information is updated" (given in the table for Parcel Post and Registered Mail/Insured Mail Post) means the approximate number of days from the receipt of a postal item until the day the information about its delivery status (delivered/returned) becomes available at the Japanese website under the “Additional Postal Services" section. (Please note that this differs from the number of days required for the actual delivery process.)

1-(1)  EMS bound for France and UK (in case of non-delivery due to absence)

EMS sent to France that is not delivered because of the addressee's absence is returned to the nearest post office, but please be aware that the tracing system will indicate it as having been “Received by the addressee".

Please note that when EMS items bound for UK are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address".

You may be able to obtain further details about the shipped items at the EMS tracking system website of the relevant country. You can access them by clicking the "Overseas Post Offices" link.

1-(2)  EMS addressed to Germany (when held by local customs agents or consigned to a subsidiary delivery company)

EMS items addressed to Germany may be listed as “Returned because addressee absent" or “Delivered to addressee" in cases where it is being held by local customs agents or is consigned to a subsidiary delivery company. We apologize for any inconvenience.

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1-(3)  In case the item was mistakenly labeled "To be returned to sender" in the country of delivery, but was delivered to the addressee correctly

The following problem involving postal items sent abroad and resulting from the incorrect input is currently occurring. In cases where the input “To be returned to sender" was made, and even though the item would be delivered to the addressee after that, when using the tracking service, the relevant display would still show “Returned to sender". Although the display shows “Returned to sender", it is possible to determine the location of the item since the field for the prefecture name indicates “Foreign country name".

We are currently discussing the issue with the authorities in the countries involved in order to prevent any further incorrect input and are also undertaking measures to improve the system within Japan. It may, however, take some time until the situation is resolved. We apologize for the inconvenience.

【Incorrect input example】

Status of an item sent from Japan to the USA was mistakenly changed to “To be returned to sender"in the USA on November 1, but was delivered to the addressee on November 2.

Date Status Details Handing Branch Prefecture Name
Postal Code Number
October 28
17:02
Posting/Collection - Yamanashi Branch Yamanashi Prefecture
405-8799
October 29
3:23
Dispatched from inward office of exchange - Tokyo International Branch Tokyo Metropolitan
138-8799
October 29
14:32
Arrival at outward office of exchange - AMC SFO USA
-
October 30
07:30
Dispatched from inward office of exchange - AMC SFO USA
-
November 1
06:27
Arrival - 95117 USA
-
November 1
11:21
To be returned to sender Address is unknown 95129 USA
-
November 2
16:52
Returned to sender - 95117 ※USA
-
  • If in the delivery country the item's status in mistakenly changed to “To be returned to sender", it will be showing “Returned to sender" even though the item is delivered to the addressee. In this case, the field for the prefecture name would show “Name of the country of delivery"

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1-(4)  Tracking System Notifications about the Customs Clearance Procedures as well as Delivery Status for the Mail Shipped from Abroad

    ア Mail shipped from abroad undergoes customs clearance procedures at one of the six international exchange offices located in Japan. The exchange office where the clearance procedures are carried out varies depending on the address of the recipient.
    Therefore in cases where a postal item from abroad arrives to an international exchange office outside of the addressee's jurisdiction, it will be resent to the relevant office for the customs clearance procedures. In the postal tracking system the status of such an item will be displayed as "Transported in bond". After the item arrives to the relevant international exchange office the message will be changed to "Arrived in bond". Please note that the customs clearance procedures are under way unless the "Dispatched from the international exchange office" message appears.

    Date Status Details Post Office Prefecture
    Postal Code Number
    Feb 8
    17:40
    Posting/Collection - 200002 CHINA
    -
    Feb 8
    21:13
    Dispatched from outward office of exchange - SHANGHAI D CHINA
    -
    Feb 9
    13:42
    Arrival at inward office of exchange - TOKYO INT Tokyo Metropolitan
    138-8799
    Feb 9
    21:20
    En route - TOKYO INT Tokyo Metropolitan
    138-8799
    Feb 10
    08:34
    En route - CHUBU INT Aichi Prefecture
    479-0199
    Feb 10
    14:35
    Dispatched from Exchange Office - CHUBU INT Aichi Prefecture
    479-0199
    Feb 11
    04:03
    En route - GIFU CPO Gifu Prefecture
    500-8799
    Feb 11
    06:35
    Arrival - GIFU CPO Gifu Prefecture
    500-8799
    Feb 11
    11:03
    Final delivery - GIFU CPO Gifu Prefecture
    500-8799

    イ For the status of the postal items shipped from abroad, please check the "International Mail Tracking Service" (http://www.post.japanpost.jp/int/index_en.html).

    ウ To inquire about the customs clearance procedures for the mail shipped from abroad please contact the customs officer of the relevant jurisdiction (http://www.customs.go.jp/english/c-answer_e/sonota/9301_e.htm).

1-(5)  About Overseas-addressed Letter-post Items Declaration (CN22) Barcode Tracking

There are cases when there is a special barcode on the CN22 Declaration attached to the overseas-addressed letter-post items (e.g. LC111111111US etc.), however, this is not a tracking barcode that can be used between the countries. Please note that it is impossible to use this barcode in order to perform tracking in Japan.

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1-(6)  About Incorrect Indication in Tracking Results for Postal Items Addressed for Canada

There is currently a problem where the tracking results for a part of postal items addressed for Canada that were returned to sender before being shipped from Japan display the status “Stored in the receiving country" instead of “Withdrawal from the post". This is a problem related to the system of the Canada Post. We have requested to fix this defect, but it may take some time until the problem is resolved. We apologize for inconvenience and thank you for your understanding.

【Example of Incorrect Indication】

Refers to cases of incorrect indication where the tracking results for postal items addressed for Canada that were returned to sender before being shipped from Japan display the status “Stored in the receiving country" instead of “Withdrawal from the post".

Date Status Details Post Office Prefecture
Postal Code Number
June 16
12:51
Posting/Collection - Ujiogurayama Post Office Kyoto Prefecture
611-0002
June 17
1:57
Dispatched from inward office of exchange - Osaka International Branch Osaka Prefecture
549-8799
June 22 Stored - K1V CANADA
-

1-(7)  Concerning the Delay of Indication in the Tracking Results for EMS Items Addressed to France

Please be informed that the tracking information regarding EMS items addressed to France may "take longer than usual to indicate the latest status" or may be "unable to confirm the status in France" because of current unresolved IT issues in France since 13 August 2011.

We are currently requesting the relevant authorities in France for prompt improvement of the situation. We apologize for any inconvenience that may arise until the situation is improved and ask for your kind understanding.

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2  Countries/Territories with searchable information

2-(1)  EMS

Classification Countries/Areas that are currently exchanging tracking and tracing information Countries/Areas conducting information exchange on a trial basis
Asia Korea, Cambodia, Guam, Singapore, Thailand, Taiwan, China, Nepal, Bhutan, Brunei, Vietnam, Hong Kong, Philippines, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos India, Indonesia, Pakistan
Oceania Australia, New Zealand Papua New Guinea, Fiji
North and Central America El Salvador, Canada, Costa Rica, Barbados, USA, Trinidad and Tobago Cuba, Jamaica, Panama, Mexico
Middle East UAE, Israel, Iran, Cyprus, Saudi Arabia Qatar, Turkey, Jordan, Syria
Europe Iceland, Ireland, Azerbaijan, Italy, Ukraine, United Kingdom, Estonia, Austria, Holland, Greece, Croatia, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Luxembourg Slovakia, Slovenia, Macedonia, Rumania, Russia
South America Argentina, Chile, Brazil, Peru Uruguay, Ecuador, Colombia, Paraguay, Venezuela
Africa Uganda, Ethiopia, Ghana, Tunisia, Madagascar, Morocco, Rwanda Algeria, Egypt, Gabon, Kenya, Zimbabwe, Tanzania, Togo, Botswana, Senegal

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2-(2)  Postal parcels (Airmail)

Classification Approximate number of days until the delivery information is updated※ Countries/Territories with searchable information Countries/Territories with which Japan Post carries out a trial information exchange
Asia Around 1 week Hong Kong, Korea -
Around 10 days~2 weeks China, Cambodia, Myanmar, Mongolia, Malaysia, Singapore, Thailand, Taiwan, Bhutan Indonesia, Sri Lanka, Guam
Oceania Around 10 days~2 weeks Australia, Fiji, New Zealand Papua New Guinea, Tonga
North and Central America Around 10 days~2 weeks Canada, Costa Rica USA, Cayman Islands
Middle and Near East Around 1 week~10 days UAE -
Around 2 weeks Cyprus IranI, srael
Europe Around 10 days~2 weeks Austria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Hungary, Ireland, Lithuania, Luxembourg, Moldova, Holland, Norway, Poland, Sweden, Slovenia Belgium, Finland, Romania, Latvia, Portugal
South America Around 2 weeks - Argentina, Colombia
Africa Around 2 weeks Ethiopia Egypt, Madagascar

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2-(3)  Postal parcels (SAL)

Classification Approximate number of days until the delivery information is updated※ Countries/Territories with searchable information Countries/Territories with which Japan Post carries out a trial information exchange
Asia Around 2~3 weeks China, Hong Kong, Malaysia, Singapore, Thailand Guam
Around 1 month - Indonesia, Sri Lanka
Oceania Around 2~3 weeks Australia, New Zealand -
North and Central America Around 2~3 weeks Canada, USA -
Middle and Near East Around 2~3 weeks UAE, Israel -
Europe Around 2~3 weeks Austria, Switzerland, Belarus, Germany, Denmark, Estonia, France, United Kingdom, Hungary, Belgium, Finland, Ireland, Iceland, Luxembourg, Latvia, Holland, Norway, Poland, Portugal, Sweden, Slovenia, Ukraine Czech Republic, Spain
Around 3 weeks~1 month Lithuania, Moldova Croatia
South America Around 3 weeks~1 month Argentina Colombia
Africa Around 2~3 weeks - Egypt, South Africa

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2-(4)  Postal parcels (Surface Mail)

Classification Approximate number of days until the delivery information is updated※ Countries/Territories with searchable information Countries/Territories with which Japan Post carries out a trial information exchange
Asia Around 2 weeks~1 month Hong Kong, Korea, Taiwan -
Around 2 months Indonesia, China, Cambodia, Mongolia, Malaysia, Guam, Laos, Singapore, Thailand Sri Lanka
Around 3 months Bhutan, Myanmar -
Oceania Around 2 months Australia, Fiji, New Zealand, Tonga, Papua New Guinea -
Around 3 months New Caledonia, Samoa -
North and Central America Around 2 months Canada, USA Costa Rica
Around 3 months - Jamaica
Middle and Near East Around 2 months UAE, Israel, Syria, Jordan, Iran, Cyprus -
Europe Around 2 months Germany, Holland, Slovenia, Spain -
Around 3 months Ireland, Iceland, United Kingdom, Austria, Switzerland, Czech Republic, Denmark, Estonia, Belarus, Belgium, Poland, France, Croatia, Hungary, Lithuania, Latvia, Romania, Norway, Portugal, Russia, Ukraine Finland, Luxembourg, Moldova, Sweden
South America Around 3 months Brazil Argentina, Colombia, Uruguay
Africa Around 2 months - Ethiopia
Around 3 months - Egypt

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2-(5)  Registered/Insured Items (Airmail)

Classification Approximate number of days until the delivery information is updated※ Countries/Territories with searchable information Countries/Territories with which Japan Post carries out a trial information exchange
Asia Around 1~2 weeks China, Hong Kong, Korea, Singapore, Mongolia, Taiwan Laos
Oceania Around 1~2 weeks New Zealand, Fiji Vanuatu
North and Central America Around 10 days~2 weeks - USA, El Salvador
Middle and Near East Around 10 days~2 weeks - Turkey
Europe Around 10 days~ 2 weeks Holland, Switzerland, Denmark, Estonia, Spain, France, Belgium, Croatia, Hungary, Ireland, Sweden, Luxembourg Germany
South America Around 2 weeks - Ecuador
Africa Around 2 weeks Botswana Nigeria

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2-(6)  Registered Mail (SAL)

Classification Approximate number of days until the delivery information is updated※ Countries/Territories with searchable information Countries/Territories with which Japan Post carries out a trial information exchange
Asia Around 2~3 weeks Singapore, China, Hong Kong, Indonesia -
Oceania Around 1~2 weeks New Zealand -
North and Central America Around 2~3 weeks - USA
Near and Middle east Around 2~3 weeks - Turkey
Europe Around 2~3 weeks Holland, Croatia, Switzerland, Slovakia, Estonia, Spain, France, Belgium, Ireland, Sweden, Luxembourg United Kingdom
South America Around 2~3 weeks - Argentina
Africa Around 2~3 weeks - Egypt

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