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Confirmation of Outbound EMS Mail Notices Concerning EMS Track & Trace Service |
Recent information
- EMS to France
EMS to France that is not delivered because the addressee is not in is returned to the post office nearest to that addressee; however, please be aware that the tracing system will indicate it as having been “Received by addressee. - EMS to Germany
EMS items addressed to Germany may be marked with “Returned because addressee absent” or “Delivered to addressee” in the case of it being held by local customs agents or being consigned to a subsidiary delivery company.
Countries/Territories with searchable information
(Please carefully read the following notifications before performing the search.)
 EMS |
| Postal parcel (Airmail) |
| Postal parcel (SAL) |
| Postal parcel (Sea Mail) |
| Registered /Insured Item (Airmail) |
| Registered /Insured Item (SAL) |
| Registered /Insured Item (Sea Mail) |
Important Notifications
- Please note that depending on the situation of a certain country it may be either impossible to search for some information or it may take considerable time to have it updated. In cases like this, please visit the post office closest to your location to obtain necessary information.
- Please note that due to the time difference, the latest updates available at our website as well the display order may differ from the factual mail handling information.
- Please note that for countries/territories with which we are carrying out a trial information exchange, it may also be either impossible to search for some information or it may take considerable time to have it updated.
- Please use the additional services available at the websites of the post offices abroad.
(In cases when you could not obtain necessary information using the “Additional Postal Services” in Japan, the updates may be already available at the websites of the post offices abroad. Please use the “Links to the Post Offices Abroad”.) - “Approximate number of days until the delivery information is updated” (as written on the Parcel Post and Registered Mail/Insured Mail Post) means an approximate number of days from the receipt of the postal item until the day the information about its delivery status (delivered/returned) is made open at the Japanese website under the “Additional Postal Services” section. (Please note that this differs from the number of days the actual delivery process has taken.)
EMS
| Classification | Countries/Areas that are currently exchanging tracking and tracing information: | Countries/Areas conducting information exchange on a trial basis: |
|---|---|---|
| Asia | Korea, Cambodia, Guam, Singapore, Thailand, Taiwan, China, Nepal, Brunei, Hong Kong, Macau, Malaysia, Myanmar, Maldivess, Mongolia | India, Indonesia, Pakistan, Philippines, Bhutan, Vietnam, Laos |
| Oceania | Australia, New Zealand | Papua New Guinea |
| North and Central America | El Salvador, Canada, Barbados, U.S.A | Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Mexico |
| Middle East | Israel, Cyprus | Jordan, Syria, Turkey |
| Europe | Ireland, Azerbaijan, Italy, U.K, Austria, Croatias, Switzerland, Sweden, Spain, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Luxembourg | Iceland, Ukraina, Estonia, Greece, Slovakia, Slovenia, Bulgaria, Belarus, Macedonia, Malta, Latvia, Lithuania, Rumania, Russia |
| South America | Argentina, Chile, Brazil, Peru | Venezuela, Uruguay, Ecuador, Paraguay |
| Africa | Ethiopia, Ghana, Tunisia, Morocco, Rwanda | Uganda, Egypt, Gabon, Kenya, Zimbabwe, Tanzania, Togo, Mauritius |
Postal parcel(Airmail)
| Classification | Approximate number of days until the delivery information is updated※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | Around one week | Hong Kong, Korea | - |
| 10 days～around 2 weeks | China, Cambodia, Myanmar, Mongolia, Malaysia, Singapore, Thailand, Taiwan, Bhutan | Indonesia, Sri Lanka, Guam | |
| Oceania | 10 days～around 2 weeks | Australia, Fiji, New Zealand, Tonga | Papua New Guinea |
| North and Central America | 10 days～around 2 weeks | Canada, Cayman Islands | USA |
| Middle and Near East | One week～around 10 days | UAE | - |
| Around 2 weeks | Israel | Iran | |
| Europe | 10 days～around 2 weeks | Austria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, Great Britain, Hungary, Ireland, Iceland, Lithuania, Luxembourg, Latvia, Moldova, Holland, Norway, Portugal, Sweden, Slovenia | Belgium, Finland, Poland, Romania |
| South America | Around 2 weeks | - | Argentina, Colombia |
| Africa | Around 2 weeks | Madagascar, Ethiopia | Egypt |
Postal parcel(SAL)
| Classification | Approximate number of days until the delivery information is updated※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | Around 2～3 weeks | China, Hong Kong, Malaysia, Singapore, Thailand | Guam |
| Around one month | - | Indonesia, Sri Lanka | |
| Oceania | Around 2～3 weeks | Australia, New Zealand | - |
| North and Central America | Around 2～3 weeks | Canada | USA |
| Middle and Near East | Around 2～3 weeks | UAE, Israel | - |
| Europe | Around 2～3 weeks | Austria, Switzerland, Belarus, Czech Republic, Germany, Denmark, Estonia, France, Great Britain, Hungary, Ireland, Iceland, Luxembourg, Latvia, Holland, Norway, Portugal, Sweden, Slovenia | Belgium, Finland, Poland |
| Around 3 weeks～one month | Lithuania, Moldova | Croatia | |
| South America | Around 3 weeks～one month | - | Argentina, Colombia |
| Africa | Around 2～3 weeks | - | Egypt |
Postal parcel(Sea Mail)
| Classification | Approximate number of days until the delivery information is updated※※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | Around 2 weeks～one month | Hong Kong, Korea, Taiwan | - |
| Around 2 months | Indonesia, China, Cambodia, Mongolia, Malaysia, Singapore, Thailand | Laos, Sri Lanka, Guam | |
| Around 3 months | Bhutan | Myanmar | |
| Oceania | Around 2 months | Australia, Fiji, New Zealand, Tonga | Papua New Guinea |
| Around 3 months | Samoa | New Caledonia | |
| North and Central America | Around 2 months | Canada | USA |
| Around 3 months | - | Jamaica | |
| Middle and Near Easts | Around 2 months | UAE, Israel, Syria | Iran |
| Europe | Around 2 months | Germany, Holland, Slovenia | - |
| Around 3 months | Ireland, Iceland, Great Britain, Austria, Switzerland, Czech Republic, Denmark, Estonia, Belarus, Belgium, Poland, France, Hungary, Lithuania, Luxembourg, Latvia, Romania, Moldova, Norway, Portugal, Russia, Sweden | Ukraine, Croatia, Finland | |
| South America | Around 3 months | - | Argentina, Colombia, Uruguay |
| Africa | Around 2 months | Ethiopia | - |
| Around 3 months | - | Egypt |
Registered /Insured Item (Airmail)
| Classification | Approximate number of days until the delivery information is updated※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | 1～around 2 weeks | Hong Kong, Korea, Mongolia | China, Laos |
| Oceania | 1～around 2 weeks | - | Fiji, Vanuatu |
| North and Central America | 10 days～around 2 weeks | - | USA, El Salvador |
| Middle and Near East | 10 days～around 2 weeks | - | Turkey |
| Europe | 10 days～around 2 weeks | Switzerland, Germany, Denmark, Estonia, Spain, France, Croatia, Hungary, Ireland, Sweden | - |
| South America | Around 2 weeks | - | Ecuador |
| Africa | Around 2 weeks | - | Around 2 weeks |
Registered /Insured Item(SAL)
| Classification | Approximate number of days until the delivery information is updated※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | Asia | Hong Kong | China |
| North and Central America | Around 2～3 weeks | - | USA |
| Near and Middle east | Around 2～3 weeks | - | Turkey |
| Europe | Around 2～3 weeks | Croatia, Switzerland, Germany, Denmark, Estonia, Spain, France, Hungary, Ireland, Sweden | - |
Registered /Insured Item(Sea Mail)
| Classification | Approximate number of days until the delivery information is updated※ | Countries/Territories with searchable information | Countries/Territories Japan Post carries out a trial information exchange with |
|---|---|---|---|
| Asia | Around 2 weeks～one month | Hong Kong, Korea | - |
| Around 2 months | - | China | |
| North and Central America | North and Central America | - | USA |
| Europe | Around 2～3 months | Switzerland, Germany | - |
Tracking information on the website for customs clearance
Outbound mail from Japan
- The mail sent from Japan is subject to customs clearance in the destination country depending on the contents.In this case, the tracking information is indicated as “Awaiting presentation to Customs commissioner” or “In Customs” on the track & trace page.
- Operational dates and hours of Customs differs depending on the destination country.
Inbound mail to Japan
- Inbound mail sent to Japan is subject to customs clearance at eight offices of exchange. The office where mail items are cleared through Customs differs depending on the address of the addressee.
When mail items arrive at an incorrect office of exchange, items should be dispatched from the arrival office of exchange to the proper office of exchange for customs clearance.In that case, they will be indicated as “Awaiting presentation to Customs commissioner” on the track & trace page.
Therefore, please understand that items have not yet cleared Customs until you find the indication “Dispatched at Exchange Office” on the track & trace page. - Even when mail items are transferred to the proper office of exchange office, “Awaiting presentation to Customs commissioner” is indicated on the track & trace page.
- Items have not yet cleared Customs until you find the indication “Dispatched at Exchange Office” on the track & trace page.
- Customs clearance is closed on Saturdays, Sundays, public holidays and December 28 through January 3. (Part of Customs clearance is open on Saturdays.)
- Should you have any questions regarding Customs clearance, please refer to Japan Customs’ website at http://www.customs.go.jp
| Date | Status | Details | Post Office | Prefecture |
|---|---|---|---|---|
| ZIP code | ||||
| Feb 8 17:40 |
Posting/Collection | - | 200002 | CHINA |
| - | ||||
| Feb 8 21:13 |
Dispatch from outward office of exchange | - | SHANGHAI D | CHINA |
| - | ||||
| Feb 9 13:42 |
Arrival at inward office of exchange | - | TOKYO INT | Tokyo metropolis |
| 138-8799 | ||||
| Feb 9 13:43 |
Awaiting presentation to customs commissioner(*) | - | TOKYO INT | Tokyo metropolis |
| 138-8799 | ||||
| Feb 9 21:20 |
En route | - | TOKYO INT | Tokyo metropolis |
| 138-8799 | ||||
| Feb 10 08:34 |
En route | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 10 14:35 |
Dispatched from Exchange Office(*) | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 11 04:03 |
En route | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 06:35 |
Arrival | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 11:03 |
Final delivery | - | GIFU CPO | Gifu Prefecture |
| 500-8799 |
