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International Mail

Temporary suspension of surface parcel service to Canada

May 18, 2021

Our acceptance of various international mail items has been temporarily suspended due to the novel coronavirus pandemic. Moreover, due to delayed sailings caused by the worldwide shortage of containers, we will temporarily suspend surface parcel service to Canada effective May 19.
Items that have already been accepted will be dispatched on remaining sailings in the order of their acceptance. Arrival of surface mail in the destination country may be delayed by around three months compared with the normal transport time owing to cargo congestion.

✔: acceptable, X: acceptance suspended, -: No service

*Some kinds of ordinary airmail letter-post items are accepted. For details, please see here.

**Surface letter-post items are accepted.


Countries/Territories Currently Effective May 19
Air SAL Surface EMS Air SAL Surface EMS
Canada * X X * X ** X

For details on the latest status concerning the acceptance of mail items destined to countries and territories worldwide and information about mail delivery delays, etc., please check here.
We continue to temporarily suspend mail service to various countries and territories because their postal operators are still not accepting inbound postal items and/or our transportation performance remains significantly reduced due to the reduction of flights from/to Japan. Items that have already been accepted and cannot be dispatched to their destinations will be returned from the delivery offices to the senders in the order of their acceptance.

Please note that because of the global reduction of flights, considerable delivery delays are expected for outbound mail items.

We sincerely apologize for the inconvenience. It would be appreciated if you would kindly understand this situation in advance.


Japan Post Co., Ltd.

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