Top > International Mail > News > 20071108

International Mail

The Opening of the EMS Japan Desk (France)

November 8, 2007

As a result of consultation between Japan Post Service Co., Ltd and Chronopost (French post office La Poste's EMS delivery service company) aiming to increase overall customer services for international Express Mail Service (EMS) mail sent from Japan to France, from Monday November 12th this year an EMS Japan Desk has been set up inside Chronopost with details as follows.
This is the first time a customer center has been set up overseas to deal with inquiries in Japanese from customers.


EMS Japan Desk (France)

Open period

For six months from Monday November 12 2007 (projected schedule)
(Continuation of the service will be considered based on customer response and in consultation with Chronopost)

Open hours

Weekdays (Monday - Friday) 8am to 4.15pm

Services description

  • Answering in Japanese inquiries from addressees living in France who have had international express mail (EMS) sent to them.
  • Monitoring of the delivery status inside France in order to make faster deliveries possible.

Customer contact methods

Call to the following Chronopost Call Center (in French) and ask to be put through to the EMS Japan Desk
(Telephone number inside France) 0825-801-801
(Fax number inside France) 0825-801-802
(When calling from Japan, use +33-825-801-801)

We will continue to work to improve the satisfaction of our customer's overseas as well as those in Japan.

Media-related inquiries

Customer inquiries

Japan Post Service Co., Ltd
International Services Division International Post Services Center
(International operations desk)

Japan Post Co., Ltd.

Copyright (c) JAPAN POST Co.,Ltd. All rights reserved.