The Opening of the EMS Japan Desk (France)
November 8, 2007
As a result of consultation between Japan Post Service Co., Ltd and
Chronopost (French post office La Poste's EMS delivery service company)
aiming to increase overall customer services for international Express
Mail Service (EMS) mail sent from Japan to France, from Monday November
12th this year an EMS Japan Desk has been set up inside Chronopost with
details as follows.
This is the first time a customer center has been set up overseas to deal with inquiries in Japanese from customers.
EMS Japan Desk (France)
For six months from Monday November 12 2007 (projected schedule)
(Continuation of the service will be considered based on customer response and in consultation with Chronopost)
Weekdays (Monday - Friday) 8am to 4.15pm
- Answering in Japanese inquiries from addressees living in France who have had international express mail (EMS) sent to them.
- Monitoring of the delivery status inside France in order to make faster deliveries possible.
Customer contact methods
Call to the following Chronopost Call Center (in French) and ask to
be put through to the EMS Japan Desk
(Telephone number inside France) 0825-801-801
(Fax number inside France) 0825-801-802
(When calling from Japan, use ＋33-825-801-801)
We will continue to work to improve the satisfaction of our customer's overseas as well as those in Japan.
Japan Post Service Co., Ltd
International Services Division International Post Services Center
(International operations desk)