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Compensation of the damages of postal items

Domestic postal items

Services uncovered by compensation system

Please note that the compensation system does not cover the following services for any damages caused by an unexpected problem.

  • Postal items (letters) that are not handled as registered mail or cash on delivery
  • Postal items (postcards) that are not handled as registered mail
  • Letter Pack
  • Yu-Mail that is not handled as registered mail or cash on delivery
  • Pos Packet

Please send any valuable or expensive items with registered mail (for Yu-Pack parcels, security service).

Click here for the details of registered mail.

Click here for the details of security service.

When sending valuables such as cash, jewels, etc.

Please always use ordinary registered mail or currency registration services (excluding simplified registration).

As a general rule, please use a currency envelope for sending cash.

Currency envelopes can be purchased at post offices.

  • Because old coins and foreign currencies do not fall under the category of cash, they do not need to be sent as currency registration.

List of precious metals, jewels and other valuables that must be sent as registered mail

Amount of compensation for different postal items

Amount of compensation

Registered mail, currency registration (excluding simplified registration)

The amount of insured value declared at the time of dispatch is the compensation limit.

[When there is no declaration]

The compensation amount is the amount of actual damage with the limit of the following amounts.

  • Cash: 10,000
  • Items other than cash: 100,000 yen
Loss/damage of simplified registration
The amount of actual damage with a limit of 50,000 yen
Loss/damage of Yu-Pack parcels sent with security service
The amount of actual damage with a limit of 500,000 yen
Loss/damage of Yu-Pack parcels sent without security service
The amount of actual damage with a limit of 300,000 yen
Postal items other than above

There is a compensation system for items fulfilling certain requirements stipulated in the Postal Act and Yu-Pack General Conditions.

For further information, please contact the post office near you.

International Mail

Compensation system with a certain limit is available for the following services in the event of loss, stealing or damage.

  • Postal items handled as registered mail
  • Ordinary parcel postal item
  • Insured postal items
  • EMS (Express Mail Service)

For further information, please contact the post office near you.

Cases where the items may not be covered by the compensation system

Please note that we may not be able to compensate the following cases.

  1. When there is no trace of damage on the outside of the postal item, and there is no change in weight
  2. When there is a trace of damage on the outside of the postal item at the time of dispatch
  3. When the damages are caused by the following reasons:
    • Negligence of the sender or the addressee
      (E.g.) The packing of the content of the postal item was inadequate
    • Characteristics and defects of postal items


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