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Letter Pack

Conditions of use

  • The conditions are applied only to the use as Letter Pack Plus or Letter Pack Light.
  • You can send correspondences.
  • Sending correspondence

  • The weight must be up to 4kg. Items heavier than 4kg cannot be accepted.
  • The thickness of Letter Pack Light must be up to 3cm. Items thicker than 3cm cannot be accepted.
  • Letter Pack Plus with a delivery certificate that came off cannot be accepted.
  • Letter Pack Plus can be sent by either depositing in a post box (cannot be accepted in some post boxes), at a postal counter or by collection. It is delivered to the addressee face-to-face with receipt seal or signature required. If the addressee is absent, the item is brought back to the delivering post office by leaving a non-delivery notice.
  • Letter Pack Light can be sent by either depositing in a post box (cannot be accepted in some post boxes) or at a postal counter. It is delivered to mailboxes. If the item does not fit in the mailbox, the item is brought back to the delivering post office by leaving a non-delivery notice.
  • Envelopes notably damaged or with certain processing including cutouts cannot be accepted.
  • Please ensure that the adhesive tape to secure the enclosure does not cover the postage mark on the front side.
  • Letter Packs with a contaminated or damaged postage mark cannot be accepted nor exchanged.
  • Letter Packs without a contaminated or damaged postage mark can be exchanged for new ones (with charge). The purchased Letter Pack cannot be refunded, cashed or exchanged with stamps.
  • Please refrain from sending the following items in Letter Pack.
    • Fragile items such as glass or ceramics
    • Fragile items such as sensitive instruments
    • Perishable items such as living matters
    • Items that are difficult to replace such as art works
  • Letter Pack is uncovered by the compensation system even when there is an accident during the delivery.
  • Compensation of the damages of postal items

  • Letter Packs cannot be sent with valuables such as cash/precious metals, or hazardous materials such as explosives or poisonous/toxic materials inside.
  • Items without a description of the content or including the following are delivered with means of transport other than aviation, so it may take time for delivery.
    • Items prohibited or limited in terms of transportation under the Civil Aeronautics Act or other laws, or by orders, rules or demands by public agencies
    • Items with which the airline companies restrict acceptance
  • Letter Pack Plus cannot be used with optional services other than acceptance-recorded mail.
  • Letter Pack Light cannot be used with any optional service.
  • Letter Packs cannot be sent overseas.
  • Other handling conditions conform to the Conditions of Domestic Postal Mail.


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