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About Delivery Completion Internet Notification Service

【Service Description】
A delivery completion notification will be sent to the designated mail address for postal items eligible for tracking service, packages, and international mail.

【Important Notes】

(1) If we are unable to confirm the delivery completion information after a certain number of days(*) since the shipment, the sender will be notified by e-mail and can make a request at the post office from where the mail was originally shipped.
(2) The service cannot be used after a certain number of days(*) passes after the shipment:
(*) Mail, packages - 30 days
International mail – 90 days
(3) Please note that the delivery notification may not reach the sender if the designated e-mail address is set to the mobile phone e-mail and if incoming mails from certain domains are blocked. Please make sure that e-mails from the following address are allowed: info@delivery.post.japanpost.jp.

【Notification About International Mail】
International mail can be sent to the Countries and Territories with Searchable Overseas Information.
However, please be advised that due to system inconsistencies in the country or territory to which the item is addressed, it may be impossible to display the delivery completion information or notify about it.
Please check the International Mail Delivery Times Schedule to confirm the approximate number of days until your item’s delivery.

Application Procedures

1 After submitting for shipment a postal item eligible for tracking service, please confirm its status by using the tracking number at the "Tracking Service" page of the "Post Office Website".
2 Please click the "Apply for the Delivery Completion Notification Mail" button that will then be displayed. If the delivery is completed, the delivery completion notification service cannot be used (the relevant button will not be displayed).
3 The application screen will appear, so please insert your mail address and click the "Next" button.
4 Please check the confirmation screen and click "Register" if you find no errors.
5 The application completion mail will be sent to the registered e-mail address.
The application is then completed.
Please write down your application number.
6 After the postal delivery is completed, the delivery completion notification will be sent to the e-mail address you registered.


  • The design of the screens may change.


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