International Mail

International Mail My Page ServiceHow to Use

System requirements

Membership registration and confirmation/modification of personal information

Membership registration

Forgot your password?

View or change personal information

Haven’t logged in for a while?

Getting Started

EMS Label Printing Online Registration Service

Online Shipping Tool

My Calendar

Address book

Contents List

Terms of use

Contact

System requirements

We recommend you to use International Mail My Page Service under following environment.
All service options provided by International Mail My Page Service are to be used within Japan only.

  • Under following environment, our website may not operate smoothly, or printings on labels may not appear in proper way so that you can use it.
PC Windows and Macintosh with following browser
Browser <Windows 2000 Professional,Windows XP Professional,Windows XP Home Edition>
・Internet Explorer 6.0 or above
・FireFox 2.0 or above
Windows Vista
・Internet Explorer 7.0 or above
・FireFox 2.0 or above
Mac OS X10.4 or above
・Safari 2.0 or above
Online Shipping Tool uses JavaScript. Please activate JavaScript on your web browser.
Network Environment Internet environment (SSL required)
Broadband is recommended
Printer
(for using the Online Shipping Tool)
JISC A4-size-capable laser printer
dpi of 600 or more recommended (for clear printing of font and barcodes)
Software Adobe Reader (Adobe Acrobat Reader)5.0 or later
If your computer does not have Adobe Reader 5.0 or later installed, please download it from the Adobe website.
Get Adobe Reader
  • Apple, Macintosh, Mac OS and Safari are proprietary terms of Apple Inc. registered in the United States or other countries.
  • Windows and Internet Explorer are Registered propriety terms of Microsoft Corporation America in the United Stated and other countries.
  • Mozilla, Firefox and logo of Firefox are Propriety terms and Registered propriety terms of Mozilla Foundation America in the United Stated and other countries.
  • Other propriety terms are property of their respective owners.

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Membership registration and confirmation/modification of personal information

Membership registration

You firstly have to register yourself to use International Mail My Page Service. You need e-mail address for the registration.

STEP1
Starting registration

If you are a first-time customer, please click ‘membership registration’ in login page and start the registration.

STEP2
Register membership information

Fill out your personal information such as your name, address, e-mail address.‘secret questions and answers’ that you need when you forget your password and questioner (optional). Read terms of use and check ‘agree on terms of use’. You are not able to use the service if you disagree.

STEP3
Confirm membership information

make sure there is no mistake in the information that you filled in. Click ‘register’ (or confirm? Depends on website) if there is no modification.

STEP4
Complete membership information registration (temporary registration)

Registration finishes when you confirm the information, but you are still temporarily registered at this point. Confirmation mail will be sent to registered e-mail address.

STEP5
Confirm temporary registration

Confirmation mail will be sent to your registered e-mail address.Click URL in the mail and complete the registration.

STEP6
Complete membership registration

Now the membership registration is complete. Membership registration complete page will be shown.
If you want to continue using our service, click ‘go back to login’.

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Forgot your password?

When you lose your password, follow the steps below and reissue your password.

STEP1

Click ‘forgot password?’ in login page.

STEP2

Enter your registered e-mail address and click‘secret question’. Enter the ‘secret answer’ and click ‘send’.

STEP3

We will send you a mail to our registered e-mail address. Click the URL in the mail and follow the reissuing procedure.

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View or change personal information

You can view or change personal information. Login and choose ‘view or change’ in the main menu to view the registered information. If you want to make any change, click ‘change’ button.

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Haven’t logged in for a while?

Your account will be automatically removed after 6 months from your last login. When it happens, please note that all information including your personal membership information, address book data and label printing order history will be removed.

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Getting Started

EMS Label Printing Online Registration Service

  • Our service is available online only.
  • The Online EMS Label Printing Service is free of charge.
  • Maximum 5 labels per order per customer.
  • It will take about two business days* from order receipt to mailing and about five business days until delivery. Please note that mailing might be delayed due to unavoidable circumstances.

* business days・・・weekdays except for public holidays from Dec. 29 - Jan. 3

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* business days・・・weekdays except for public holidays from Dec. 29 - Jan. 3

(label printing service order)

STEP1

Click ‘online EMS label printing registration service’ in My Page menu and choose ‘order printing’.

STEP2

Choose sender’s address that you want to print. You can view all information that you have registered in address book. If you want to leave sender’s address blank, choose ‘leave sender’s address blank’. If you want to see more details, click the name. You can also add new sender or modify/delete information of registered senders here.

STEP3

choose recipient’s address that you want to print.You can ciew all information that you have registered in address book. If you want to leave recipient’s address plank, choose ‘leave recipient’s address blank’. If you want to see more details, click the name. You can also add new recipients or modify/delete information of registered recipients here.

STEP4

choose type of and number of EMS labels you want to print. You can order a maximum of 5 labels (including both documents and goods labels) per order.

STEP5

Confirm the details of your order. You can modify or delete details (sender, recipient, types and numbers of order)
As the printed contents will not change, once you finalise the order even if you change the sender, please review the sender information.
please click 'additional order' when you want to add an order.

STEP6

Confirm the order once again as you will receive confirmation e-mail.
Printed labels will be sent in about two business days* and delivered in about five business days.

* business days・・・weekdays except for public holidays from Dec. 29 - Jan. 3

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You can view record of past order at label printing order history. It shows up to 100 most recent record. When the record becomes more than 100, it deletes automatically from the oldest order.
When you want to make the same order as one of the past records, click ‘repeat order’ button.

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Online Shipping Tool

Use of the Shipping Tool requires first having a special pouch (dispatch form envelope). Please apply for pouches in advance if you wish to use the service.

  • The dedicated pouch (dispatch form envelope) is not available from branches of Japan Post Co., Ltd. or from post offices. Please apply for pouches in advance from the My-page service.
  • For information about applicable printers, please check the "Notes about the usage of printers (laser and inkjet)" section of the "Usage Environment". When printing, please use the standard white A4 paper.
  • The documents are issued in PDF format. The viewing software Adobe Reader (free) must be installed on your computer in order to use PDF files.
  • When producing a dispatch form, please read the “Cautions when Completing” before filling it out.

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Order pouches (dispatch form envelopes) in which to insert the dispatch form created using the Online Shipping Tool. Pouches ordered will be posted to you from the International My-page Service office.

  1. Select number of pouches to be ordered.

    N.B.
    A maximum of 50 pouches can be ordered at one time.
    A maximum of 300 pouches can be ordered per month.
    Pouches will be sent in about two business days* and delivered in about five business days, so please allow ample time when ordering pouches.

    * business days・・・weekdays except for public holidays from Dec. 29 - Jan. 3

  2. Select delivery address for pouches
    If the delivery address is different from that in the membership data, please enter it.
  3. Click the "Review order" button.
  4. After reviewing your order, click the "Confirm order" button.
    To change the content of your order, click "Amend order."
  5. The pouch ordering process is complete. An email will be sent to the registered email address.

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STEP1
Select the applicant

At first, a list of the registered address data is displayed. Click on a name to view its data. Adding new applicants or editing/deleting current applicants can also be done here.

STEP2
Select the addressee

At first, a list of the registered address data is displayed. Click on a name to view its data. Adding new addressees or editing/deleting current addressees can also be done here.

STEP3
Register the contents

  1. Indicate whether the contents are documents or goods.
  2. If the contents are goods, register the details.
    1. If adding goods for the first time, click the "Register goods" button.
    2. Click "View goods list" to select goods for registration.
    3. From the displayed list of registered goods, please register the number of items for each.
    4. Select "Type of contents."
    5. Enter the "Total value of contents" in Japanese yen. If all registered contents are denominated in Japanese yen, the total value will appear automatically.
    6. After confirming that no dangerous goods are included, place a check mark in the box.

    N.B.
    Please ensure that the details of the contents (description, weight, value, number, etc.) are accurate.

STEP4
Register the dispatch data

  1. Enter the dispatch data
    1. Register the "Date of dispatch." This can be a date up to a week from the time of registering.
    2. In the case of multiple dispatches, enter the total number of items and each item number.
      (N.B. Multiple dispatches cannot be entered on a single dispatch form.)
    3. Please enter the total weight. The postal charge is automatically displayed.
      (N.B. Please enter the weight of the items once they are fully packaged.)
    4. Enter the loss or damage claim value if it comes to 20,000 yen or more. The insurance surcharge will be displayed.
  2. Fill in the data for the Customs declaration form and invoice.
    1. Set the number of invoices to be printed. It is usual to print the number of invoices required by the Customs of the destination country or region.
    2. Enter any appropriate information in "Customs declaration/invoice remarks."
  3. Configure the dispatch status mail report settings.

    The dispatch status mail report is a service by which a report is sent to a registered email address concerning a dispatched EMS and International Registered Mail item once that item achieves a desired status.

    1. Place a check mark next to items for which you, the applicant, require an emailed report.
    2. Place a check mark to indicate whether you require a report mail upon receipt of the item by the addressee.

    N.B.
    Before making report-related settings, please ensure that the registered email address is correct.
    Delivery status information is conveyed several times per day. Please understand that any mail sent reports only on the most recent status.
    Also, tracking information may be unavailable for certain destination countries and regions.
    Please understand that delivery status mail reports will not be sent in such cases.

STEP5
Confirm registered content

Please confirm that there are no mistakes in the registered content. Click the edit button for each category to amend the content if necessary.

STEP6
Print dispatch form

  1. Click the print button for the dispatch form once you have read and consented to the precautionary items.
  2. Click on the "Print" icon button in the preview screen at the bottom.

    N.B.
    The preview is displayed in PDF format. Please do not save the PDF file.

  3. Please confirm the number of sheets and the content of each documents. Please fill in your signature to be required documents.
  4. Please confirm the documents which should be in the pouch or keep for your records or submit to the post office.
    For details, please click here "Handling procedure" for more information.
  5. Finish by clicking the "Complete printing" button.

    The data on the printed dispatch form is saved in the"Shipping history"

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Until a created and registered dispatch form is printed out, its data is saved to "See data which is expected to ship." Select "See data which is expected to ship" from the menu to view the saved data.
Click on the print button for "See data which is expected to ship" to print out the dispatch form.

N.B.
Items with a past "Dispatch date" cannot be printed.
Click the "Details" button to amend the dispatch date in the dispatch data.

(Main functions)

"Find keyword"
Search dispatch data by specifying a category (names, addresses, telephone numbers, etc.) and entering a keyword.

"Display list"
Display a list of saved dispatch data.

Details
・・・
Confirm details of saved data.
Print
・・・
Print saved dispatch form.
Delete
・・・
Delete saved data.

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The data on the printed dispatch form is saved in the Shipping history. Use the menu bar's "See Shipping history" to confirm, re-dispatch, or track saved data.

Main functions

"Find keyword"
Search dispatch data by specifying a category (names, addresses, telephone numbers, etc.) and entering a keyword.

"Display list"
Display a list of saved dispatch data.

Delivery status
・・・
Display the latest package delivery status information. Updated twice daily.
Details
・・・
Confirm details of history data.
Re-dispatch
・・・
New EMS dispatch forms can be registered using data from dispatch forms printed in the past.
Reprint
・・・
Reprint dispatch forms or invoices from history. Use when a copy is required.
Tracking
・・・
Select and click on a package you want dispatch status details of to display the result in a new window.
Up to 10 results viewable at once.
Delete
・・・
Delete saved data.

Export
Export listed history data in CSV format (UTF-8).

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My Calendar

“My Calendar” is an application that helps you keep a record of your memorable dates and other schedule as well as of the number of the items you have shipped.
The functions are as follows:

  • You can make a record of your memorable dates, events and work related schedule.
  • By recording the receivers’ addresses related to your schedule, you can print out the labels and make online shipments easily.
  • You can look up national holidays of the major countries.
  • You can keep a track of the number of the shipments you made by date.

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  1. 2. How to Use the Calendar
    Check the calendar by month
    (1)
    List of Upcoming Events
    A list of upcoming events from the recorded schedule appears.
    It is possible to display 3, 5 or 10 items at once.
    (2)
    Monthly Calendar
    A monthly calendar appears. If you click the date, the relevant schedule appears.
    Explanation about how to navigate the calendar is below.
    • Previous Month …The previous month of the current calendar appears.
    • Next Month…It is possible to choose the display format for the calendar as well as for the listings.
    • Display Format…The next month of the current calendar appears.
    • Display Options…It is possible to choose the type of information you want to be included in your calendar. Available options are listed below:
      1. Events Display Shows the schedule recorded in “My Calendar”
      2. Holidays’ Display Shows national holidays of Japan as well as of the major countries.
      3. Shipments’ Display Shows the number of the postal items shipped using the online shipment tool.
  2. Check the calendar by day
    A daily record of the events added to the calendar appears.
    (1)
    List of available background colors
    You can choose a background color for the menu as well as for the monthly calendar.
    (2)
    Schedule
    Details of the recorded schedule appear. They include the title, category, notes, annual display option applicability, e-mail notification timings, and receivers’ name.
    You can record daily events into the calendar by choosing “Make a record into the calendar”.

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STEP1
Click the date in the menu or monthly calendar to leave a record.

STEP2
Daily calendar will appear, so click “Make a record into the calendar”.

STEP3
A relevant display where it is possible to make a record appears.

  • Record Date
    The clicked date appears, but it is possible to change the chosen date.
  • Title
    You can record the name of the event.
  • Category
    You can record the category of the event. Below is the list of the possible categories.
    Birthday, Memorable Date, Event, Party, Reception, Date, Eating out, Traveling, Leisure, Meeting and Discussion, Business Trip, Shipment Day, Delivery Deadline, Order Receipt, Other
  • Notes
    You can leave notes about the planned events.
  • Annual Display
    You can choose whether you want the same event to be displayed every year.
    If you choose “To do”, the same event will be displayed every year.
  • E-mail notifications
    When the recorded event approaches, we will send you an e-mail notification.
    You can choose e-mail notifications to be delivered one day prior, 3 days prior, 7 days prior, 14 days prior or 30 days prior to the event.
    E-mail notifications will be delivered to the e-mail address provided by the user upon registering as a “My Page Service” member.
  • Register the receiver’s address related to the scheduled event.
    It is possible to choose the receiver’s address for the scheduled event from the address book. If you register the receiver’s address, it becomes possible to immediately use such services as “Printing out the label” or “Online shipment” without having to fill in the addressee’s details.

STEP4
Click “Check the recorded content” and please confirm the details. You can now proceed to clicking the “Record” button.

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Address Book

99 sender/addressee information records in case of personal use and up to 1000 records in case of corporate use can be registered with the help of International Mail My Page Service. The registered information can be applied to all services. It is convenient to record addresses and other information frequently used to the address book available at My Page.

You can view all registered senders and recipients. You can view, change or delete registered information.
If you want to see registered information, click names.
When you use options of address book (register, modification, delete and search etc.) choose the address book that you want to edit, ether ‘address book of senders’ or ‘address book of recipients’, from ‘choose the type of address book to display’ in view page.

(Options of Address book)

'Register new address'
Click "Register" button and input information.

'Change or delete registered information'
Click "Change" button and modify information.

'Delete address'
Choose addresses you wish to remove from the list and click ‘delete’ button. You can choose more than one address at once.

'Search address'
Choose ‘search category’, enter keyword and click ‘search’.

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You can import recipient's address in address book by following the steps below.

〔how to import〕

STEP1

Choose ‘export address book’ in ‘address book export’ page and download sample file.

STEP2

Register the data to the sample file you downloaded.

STEP3

Save the registered file as a csv file. If the file includes Chinese letters, save it with UTF-8 (UNICODE).

STEP4

Choose the csv file that you saved from ‘Browse’ button in Contents List import page, then choose ‘import’

STEP5

If there is error in registered file, you will receive error message. Please check its content.

STEP6

Confirm the registered information that you registered in ‘list of address book.’

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you can export the recipient data that you have registered.
Exported file will be downloaded as csv file. If it is registered in Chinese, edit using software that adapts to UTF-8 (UNICODE).

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Contents List

Similarly, the items list can store up to 99 records in case of personal use and 1000 records in case of corporate use. The recorded information can be applied when using our online shipping tool. It is convenient to register the items frequently shipped into the items list.

You can view all registered Contents List. You can view, change or delete registered information.
If you want to see registered information, click names.

(Contents List)

'Register new content'
Click "Register" button and input information.

'Change or delete registered information'
Click "Change" button and modify information.

'Delete content'
Choose contents you wish to remove from the list and click ‘delete’ button. You can choose more than one content at once.

'Search the content'
Choose ‘search category’, enter keyword and click ‘search’.

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You can import the Contents List and contents data by following the steps below.

〔how to import〕

STEP1

Choose ‘export the Contents List’ in ‘contents export’ page and download sample file.

STEP2

Register the data to the sample file you downloaded.

STEP3

Save the registered file as a csv file. If the file includes Chinese letters, save it with UTF-8 (UNICODE).

STEP4

Choose the csv file that you saved from ‘Browse’ button in Contents List import page, then choose ‘import’

STEP5

If there is error in registered file, you will receive error message. Please check its content.

STEP6

Confirm the registered information that you registered in ‘Contents List’

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you can export the contents data from the Contents List that you have registered.
Exported file will be downloaded as csv file. If it is registered in Chinese, edit using software that adapts to UTF-8 (UNICODE).

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Terms of use

To use our service, you need to agree on our terms of use. Please read the terms of use and do member registration..

International Mail My Page Service Terms of Use

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Inquiry

Inquiry regarding International Mail My page Service

International Mail My page Service Office

Mail address:ems-label@ems-post.jp
Telephone number:0570-015-155(phonecalls are charged - calls not accepted from PHS and IP telephony)
Opening hours:10:00~17:00(except for Sat, Sun and public holidays from Dec 29 - Jan 3)

Inquiry regarding EMS service

Customer service consultation center

Free call: 0120-5931-55
Mobile phone users: 0570-046-666
Customer will be charged for phone calls (calls not accepted from PHS)
Information service: [weekday] 8:00-22:00 [Saturday, Sunday and public holidays] 9:00 - 22:00

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