How to Use
Mail Shipments to Canada
Please note that if the information in the label and other documents is inaccurate, the postal item may be delayed, confiscated or returned.
Please provide accurate information for the label and the customs notification form.
In Canada the customs examination procedures are being reinforced as a part of terrorism prevention operations.
In this light, the postal items where the sender's and the recipient's addresses and names, the content of the package, the number of items and their value are not filled out correctly in English or French in the label and the customs notification form may be either sent back to Japan or confiscated based on the Canadian regulations. Recently there have been a growing number of such cases, so please provide accurate information.
Please also be advised that as a result of this customs examination reinforcement, any items bound for Canada may be delayed.
|Item Names||Incorrect entry||Correct entry|
|Instant Ramen||Stating simply “Food”
or “Instant Ramen” in Japanese
|Daily Necessities (such as Jacket, Pants)||Stating simply “Article for daily use” or
“Nichiyohin” in Japanese
|Give specific item names, such as Jacket, Pants, or Books.|
Special care must be taken when sending the following items.
|Documents||Even when mail contains only a document, be sure to clearly indicate the article as “Document” on the customs declaration form (CN22) or label, along with the quantity and price (reasonable total amount, such as the total of paper cost, production cost)
Example： Document － 10 pages － $1 or 100yen
|Gift||When including two or more gifts in one package, the name of the addressee must be specified for each article.
E.g., Shirts-gift-John Smith - $20
|Food||All foods or plants, including dried food, frozen food, pet food, confectionery, candies, chocolates, and vegetables||
|Pharmaceuticals||Vitamins, vitamin supplements, ointment, drugs, prescription drugs, dental adhesive, cosmetics, and similar items||
Be sure to enter the sender's phone number
Upon receiving a request from Canada Customs, we may ask the sender about the details regarding the mail. Therefore, please be sure to write the telephone number of the sender on the label when using EMS or parcel post.